Inventory Control & Customer Support Specialist

Vallen•North Berwick, ME

About The Position

Vallen’s Inventory Control & Customer Support Specialist is an individual contributor responsible for performing the same duties as an Inventory Control Clerk but demonstrates a higher level of job proficiency, are assigned the most complex audits, and may provide mentorship to those less experienced. In addition to performing cycle count reconciliations to ensure accurate inventory records and for managing the reduction in aged and overstocked inventory, Specialists also participate in management-led initiatives and special projects as assigned.

Requirements

High School diploma or equivalent with 1+ years related work experience.
Strong computer knowledge and aptitude to learn various applications mandatory; experience with a Warehouse Management System preferred - knowledge of Control and SX.e a plus; or knowledge of manufacturing operational software preferred.
Demonstrated basic knowledge of warehouse operations and supply chain management.
Demonstrated ability to read and interpret documents such as safety rules, work orders, operating and maintenance instructions, and procedure manuals.
Strong communication skills and the ability to work effectively in team oriented environment.
Demonstration of basic mathematical skills (add, subtract, multiply and divide in all units to measure, using whole numbers, common fractions, and decimals); ability to compute rate, ratio, and percent preferred.
Ability to compile routine reports and write correspondence.

Responsibilities

Performs physical cycle counts and inventory audits; reconcile count and recounts; ensures inventory is secured, properly identified, and readily assessible.
Adjusts required inventory based on counts; makes bin changes as necessary; ensures the quantities of incoming and outgoing shipments are accurate.
Researches product and/or sku discrepancies.
Assists with root cause analysis for line outs; maintains line out data and keeps field management abreast.
Runs Aged Inventory and Min/Max reports; develops lists of potential materials for return to manufacturers or sale to other users or resellers.
Solicits returns for sale.
Prepares and ships materials for return or sale.
Monitors credits or receipts of payments for returns or sale.
Reviews min/max levels of Reserve Inventories and recommends changes to Site Management.
Seeks out permission from the appropriate end users to adjust minimum and maximum levels on the set-up sheets and in Control.
Maintains a current, approved list of “Customer Responsible Items”.
May assist with performing routine inspections on equipment, working tools and products.
Participates in on-going process improvement initiatives.
Performs other duties as requested.