Inventory and Returns Controller

Fidelity Fulfilment • Salt Lake City, UT

14d • $18 - $21 • Onsite

About The Position

We’re looking for a detail-driven Inventory & Returns Controller to join our fast-paced fulfilment operation in Salt Lake City.

This is a hands-on role at the heart of warehouse performance — owning stock accuracy, returns processing, and operational insight. You’ll work cross-functionally with Warehouse, Inventory, and Customer teams to ensure inventory integrity and returns are managed efficiently, accurately, and in line with customer SLAs.
If you thrive in a data-led, operational environment and enjoy solving problems at pace, this role is for you.

Requirements

• Experience in a fast-paced warehouse or fulfilment environment
• Strong background in inventory control or stock management
• Confident user of WMS systems and Excel
• Analytical mindset with strong attention to detail
• Ability to investigate issues and drive resolution
• Strong communication and teamwork skills

Responsibilities

• Maintain accurate stock records within the WMS
• Investigate discrepancies, short picks, and stock queries
• Conduct cycle counts and manage stock adjustments
• Monitor damaged, expired, or at-risk inventory
• Manage end-to-end returns processing
• Inspect returned goods and identify quality issues
• Investigate and resolve customer claims
• Ensure returns are processed within agreed SLAs
• Collaborate with warehouse and customer teams to support fulfilment
• Provide insights on inventory and returns trends
• Support workflow improvements and operational efficiency
• Identify root causes of stock and returns issues
• Improve processes, SOP adherence, and quality standards

Benefits

• PTO
• Enhanced family leave/pay
• Company discount scheme
• Health, dental and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees