Interpretive Guide

9/11 Memorial & Museum•New York, NY

About The Position

Interpretive Programs is part of the Education Department within the Museum Programs Division. Interpretive Programs plays a key role in the educational mission by delivering engaging programs to the public, 9/11 stakeholders and special interest groups. TRAINING REQUIREMENT Upon hire, all new Interpretive Guides must be able to attend and complete a mandatory 8-week training. Training sessions run three days a week from 10:00am-4:00pm. This is a paid training, and all materials will be provided.

Requirements

Bachelor’s Degree or equivalent combination of education, training, and experience.
Able to work weekends, early mornings, and some holidays.
Experience working with diverse, multigenerational audiences.
Able to work collaboratively and professionally with staff, volunteers, and the public.
Self-starter, takes initiative, works well independently.
Excellent written and oral communication skills.
Open to accepting guidance, direction, and supervision.
Must adhere to a policy of strict confidentiality in terms of information regarding 9/11 victims, bid documents, security and life safety incidents, and labor relations.

Nice To Haves

Previous experience in a front-facing customer service or education position preferred.

Responsibilities

Create an exceptional Museum experience for all tour participants.
Lead tours inside the Museum centered on key artifacts.
Lead tours of the outdoor Memorial Plaza centered on the Memorial design and the newly rebuilt World Trade Center.
Lead Virtual Tours of the Memorial and Museum spaces as needed.
Ensure all content delivered to Memorial & Museum visitors is accurate.
Provide attentive customer service by answering visitor questions and assisting with wayfinding.
Support the daily tour operation by assisting with tour logistics, setup, and inventory.
Attend team check-in meetings, departmental meetings, and professional enrichment programming.
Track schedule of tour and logistics duties through routine usage of Microsoft Office applications including Microsoft Outlook and Microsoft Teams.
Independently manage a timesheet and follow time-off request guidelines.
Continually study the Museum’s content, collection, and resources to build a thorough understanding of the history of the World Trade Center, the events of 9/11, and their ongoing aftermath
Participate in the Annual 5K Fundraiser and 9/11 Commemoration, as assigned.
Assist with other special projects and events in support of 9/11 Memorial & Museum, as assigned.