Internship - Service Desk (Milwaukee, WI Year-Round)

Robert W. Baird & Co. Incorporated • Milwaukee, WI

55d • Hybrid

About The Position

IT has a track record of success with interns across their various teams, all who have the ability to directly contribute to the success of the department. Interns apply knowledge gained in the classroom to develop relevant professional experience while creating meaningful relationships. We look for highly motivated individuals who are proactive, eager to learn and ready to contribute. The Baird IT Client Services team provides technical services and support to Baird associates across the country. This fun, energetic team works in a complex technical environment of over 500 different software applications, which allows team members to constantly learn and grow. Service Desk interns will provide outstanding service to our clients to resolve their technology needs and assist with technical project planning for hardware and software upgrades and related projects. This is a hybrid internship, working Tuesday, Wednesday and Thursday in our downtown Milwaukee, WI office and Monday and Friday remote. The intern must be able to work full time during the summer, 37.5-40 hours per week, and work part time during the school semesters, 15-20 hours per week. We are seeking a local student who can start in May 2026.

Requirements

• Pursuing an associate's or bachelor's degree in information technology management, information systems, computer science, MIS or related degree
• Anticipated graduation date of May 2027 or later
• Technical knowledge of Windows Vista/7, Microsoft Office 2007/2010. Possess basic technical skills with prior troubleshooting hardware and software support experience
• Strong verbal and written communication skills, with the ability to connect clearly and professionally with clients and associates and communicate technical information to both technical and non-technical personnel
• Professional, calm and courteous with a focus on providing excellent client service
• Possesses a natural curiosity in understanding the application of technology to solve business problems
• Organizational excellence, with the capacity to manage multiple priorities, demonstrate strong attention to detail and ensure high-quality and on-time delivery
• High level of motivation, proactivity and strategic thinking, with a strong commitment to learning and contributing effectively

Nice To Haves

• Previous experience installing or assembling computers is preferred

Responsibilities

• Provide strong client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests, both over the phone and desk side
• Utilize knowledge management system when troubleshooting client issues
• Document, track and monitor client incidents and requests in ticketing system to ensure timely and accurate resolution
• Provide technical support for all corporate hardware and software, including remote support and offsite IT support (branch/conference activity)
• Experience Baird's collaborative culture that values diverse backgrounds and perspectives through teamwork and a strong sense of partnership by shadowing and mentorship from experienced team members and leaders

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Management of Companies and Enterprises
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees