Internship, Neighbor Services

Feeding Tampa Bay • Tampa, FL

281d • Remote

About The Position

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But, we know food alone won't solve hunger - that's why we're redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families and seniors across our area - because it's possible. Feeding Tampa Bay's Neighbor Services program helps with more than just food. We know that surrounding hunger are often challenges with meeting other basic needs; like finding adequate housing, understanding health care options, locating transportation help, or accessing services to support individuals and families. Our trained team cares about our community and works one-on-one to help neighbors navigate an often complicated social services system. SNAP, the Supplemental Nutrition Assistance Program, is a foundational core service of our programming. We aim to empower our community to utilize resources and services that reduce challenges caused by financial crisis. We equip neighbors with knowledge, resources, and opportunities to advance economic mobility; empowering neighbors to have a brighter, healthier future.

Requirements

• Must be currently enrolled in an educational program focusing on social work, social services, human services, or counseling
• Other educational fields will be considered on a case by case basis depending on student placement needs, degree requirements, and FTB current program capacity
• Associates, Bachelors, Masters, and PhD students are eligible for placement in Feeding Tampa Bay's internship program, but job responsibilities will vary based on level of experience and requirements of individual programs
• Demonstrated ability to communicate clearly and concisely, both orally and writing
• Ability to communicate comfortably with clients both in person and over the phone including making cold calls to initiate services
• Ability to work in low-income, culturally diverse, community settings and a basic understanding of the challenges and barriers faced when individuals and families seek assistance
• Ability to work well with non-English speaking populations, in low-income areas, and with children and families, or seniors, etc.
• Ability to manage and document deliverables and data from a number of sources. Spreadsheet skills a must.
• Ability to work constructively with individuals (agency staff, the public, and volunteers) from a variety of socioeconomic backgrounds in culturally diverse work environments
• Demonstrated skills with Microsoft Word Office Suite of applications, ability to learn and use Google Suite
• Demonstrated ability to be timely in terms of handing in deliverables and maintaining agreed upon work hours.

Responsibilities

• Provide Supplemental Nutrition Assistance Program (SNAP) application assistance- all training and certification will be provided by FTB Staff
• Provide food navigation to clients as needed through the FTB Find Food tool and connections to other Feeding Tampa Bay programs
• Monitor Neighbor Help Desk calls and requests to Feeding Tampa Bay and respond to inquiries regarding FTB programming and services
• Learn the various day to day roles of the FTB Empowerment Center from Neighbor Entrypoint, Intake, FTB Service Provision, and referral to onsite Community Partners
• Learn to use FTB's online Empowerment services database UniteUs, including creating client profiles and sending and receiving service referrals
• Maintain detailed notes in FTB's internal data collection system and report relevant data for program improvement
• Provide SNAP outreach support as needed for Feeding Tampa Bay partner agencies, at Trinity Cafe, and Mobile Pantry distributions, etc. as needed
• Participate in Weekly or Bi-Weekly supervision with MSW Supervisor
• Assist other Feeding Tampa Bay staff on special projects
• Demonstrate a pleasant, professional and helpful attitude at all times
• Commit to upholding FTB's 'Grow Code', workplace policies and principles, and best practices for food safety
• Proficiency in languages other than English are a plus.

What This Job Offers

• Career Level: Intern
• Industry: Social Assistance
• Education Level: No Education Listed
• Number of Employees: 101-250 employees