Internship- Global Customer Success

C.H. Robinson•Chicago, IL

1d•$15 - $30•Hybrid

About The Position

C.H. Robinson is excited to offer a dynamic internship opportunity within Robinson Managed Solutions (RMS) in the Customer Success Organization. This paid internship is designed to gain hands-on experience in a fast-paced world of global supply chain management. As an intern, you will collaborate with supply chain professionals who manage thousands of global shipments for Fortune 500 companies using our proprietary Transportation Management System (TMS). You’ll be embedded in a cross-functional team that drives customer growth, retention, and continuous improvement initiatives. Throughout the program, you’ll gain exposure to key areas of Customer Success, including: Relationship management P&L ownership Contract renewals and upselling Technology solutions, with a focus on AI Capacity services across North America Surface Transportation (NAST) and Global Forwarding (GF) You’ll also use Advanced Analytics to uncover savings opportunities, optimize performance, and improve customer outcomes. As you build vertical expertise, you’ll deepen your understanding of industry-specific challenges and strategies. The Global Customer Success Organization is committed to delivering a best-in-class customer experience by cultivating trust, aligning goals, and translating the voice of the customer (VOC) into actionable strategies. As an intern, you’ll help some of the world’s most prominent companies move their products across the globe, making a real impact in a rapidly evolving industry. We believe in the power of in-person collaboration to spark innovation and drive results. You’ll work on-site with peers four days a week, with remote flexibility on Fridays, striking the perfect balance between teamwork and autonomy.

Requirements

Strong verbal and written communication skills
Strong presentation skills, including the ability to convey complex ideas clearly
Ability to thrive in a fast-paced, team-oriented environment
Self-motivated and results-driven
Excellent relationship building skills and a collaborative mindset
High attention to detail and ability to multi-task
Knowledgeable on reporting tools such as Power BI or equivalent

Nice To Haves

Undergraduate rising Senior pursuing a degree in Supply Chain Management or a related field
Strong commitment to diversity and inclusion
Demonstrated leadership and involvement in campus or community organizations
Curiosity about global supply chains and emerging technologies

Responsibilities

Collaborate closely with account team and broader functions supporting our customers to solve problems
Leverage business intelligence tools to analyze data and uncover continuous improvement and savings opportunities
Apply industry and market trends to customer strategy and business reviews
Manage projects, monitor deliverables, and ensure timely execution
Present insights and recommendations to all stakeholders

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities