Internet Sales Representative

Albany Subaru•Albany, CA

4d•$32,240 - $150,000

About The Position

Albany Subaru is proud to be part of the Victory Automotive Group, a family-owned company operating since 1997 with over 50 locations nationwide. We are committed to delivering exceptional customer experiences and providing excellent opportunities for our employees. Join our professional and welcoming team dedicated to growth and success. The Internet Sales Representative is responsible for managing incoming sales inquiries, showroom and service requests, and internet leads. The role involves coordination with sales and service departments, administrative support, and follow-up tasks to ensure excellent customer service and efficient operations.

Requirements

Previous experience in administrative, clerical, call center, or customer service roles.
Strong communication and interpersonal skills with the ability to maintain composure under stress.
Excellent organizational skills and attention to detail.
Professional appearance and dependable work ethic.
Basic computer and internet proficiency.
Outstanding telephone and customer service skills.
Ability to read and understand instructions accurately.
Safety and customer service oriented mindset.

Nice To Haves

Familiarity with the automotive industry is preferred.

Responsibilities

Manage and coordinate all incoming sales and service appointment requests via phone and internet.
Schedule, confirm, and follow up on appointments, including missed or pending ones.
Coordinate questions and resolve issues by liaising with appropriate departments.
Track sold vehicles and maintain hot sheets.
Confirm special order parts and support follow-up on phone and internet sales leads.
Provide clerical and administrative assistance to sales and service teams.
Maintain required paperwork, records, and documentation such as forms and reports.
Attend staff meetings, training sessions, and educational classes as required.
Perform other duties as assigned by management.