INTERNET SALES CONSULTANT

Northside Ford - Brasada Ford•San Antonio, TX

15d

About The Position

Responds to Internet customer inquires and ensures that the dealership actualizes its maximum profit potential on Internet sales.

Requirements

High school diploma or general education degree (GED); one year related auto sales experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common factors, and decimals.
Ability to compute rate, ratio, and percent.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule from.
Manufacturer Training
Valid Driver’s License

Responsibilities

Satisfies the transportation needs of Internet-generated purchasers.
Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Handles Internet sales inquiries personally, in a timely manner.
Sells/leases and delivers a minimum of 10 units per month.
Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Explains fully product performance, application, and benefits to prospects.
Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
Understands and utilizes all functions of dealership sales control and follow-up system – Contact Manager. Follows-up on internet leads until salesperson has knowledge that lead is exhausted. Reports to manager or assistant that contact should be reviewed and removed. Client should be put on a six-month follow-up call to review on going vehicle needs, if any.
Exhibits high level of commitment to customer satisfaction.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal income goals that are consistent with dealership standards or productivity and devises a strategy to meet those goals.
Attends product and sales training courses as requested by sales manager.
Maintains Chevrolet Certification.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Knows and understands equity and values and is able to explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
Writes complete sales orders and processes paperwork in accordance with established dealership policies.
Prepares sold vehicles for customer delivery prior to customer arrival.
Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork.
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
Schedules first service appointment.
Follows up on all post delivery items, tags/title work, “we owes”, and special requests to be sure that all customer expectations are met.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Attends sales meetings.
Maintains professional appearance.