Internet Sales/BDC Associate

Headquarter Toyota•Hialeah, FL

About The Position

Business Development Center (BDC) Associate BDC Associates play a critical role in monitoring internet leads and ensuring client follow-up. We are seeking customer-service oriented individuals with strong organizational skills to effectively manage incoming customer leads. Applicants should be proficient in making phone calls, texting, video emails, and emails to engage with prospective clients consistently.

Requirements

Having a positive attitude, outstanding work ethic, and a keenness to learn
Exceptional communication, customer service, and problem-solving abilities required
Excellent interpersonal skills for professional interaction with customers and colleagues
Fluency in both English and Spanish is a must
Availability to work flexible hours, including nights, weekends, and holidays as needed

Responsibilities

Connect with and follow up with potential customers
Initiate appointments through proactive outbound prospecting and managing lead activities to assess and promote to potential customers
Master call and email scripts to effectively communicate with customers
Obtain customer information promptly and ensure timely delivery of that information
Recognize the importance of customer satisfaction in building a successful business and strive to ensure customer satisfaction
Actively expand prospecting network and maintain detailed activity records in a CRM system
Participate in sales meetings and training sessions as required
Exhibit behaviors that align with Headquarter Toyota’s Vision, Mission, and Values in all customer, colleague, and supplier interactions
Adhere to all company policies, procedures, and safety standards
Complete other assigned duties as needed