INTERNET MANAGER

Murphy Auto Group DBA MIRACLE TOYOTA•Augusta, GA

About The Position

We are a family-owned dealership. We want to be a part of the community, not just another new and used car dealer. We have a mission statement that is the foundation of our philosophy: "Meeting Expectations is our business, exceeding them is our Goal" We know everyone has a choice and everyone has expectations, we also know it is our job to earn your business. We are seeking a Internet Manager with excellent customer service skills and a winning attitude. This individual will create, maintain and measure the internet business development processes.

Requirements

Previous automotive dealership experience
Superior communication skills, both oral and written
Outstanding organizational skills
Ability to stay strong and calm in a stressful environment; must thrive under pressure
College degree preferred or equivalent experience
Valid driver's license
Ability to pass a drug and background test

Responsibilities

Create, maintain and measure the internet business development processes
Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
Handle all incoming internet email leads
Be available to respond to email inquiries in a professional, well-spoken manner
Assist customers inappropriate vehicle selection – be the product expert & sounding board
Direct customers to product information resources, including those available on the internet
Check email frequently and respond to inquiries immediately
Deliver inquiries/messages intended for other sales personnel and departments promptly
Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
Manage the lead generation process
Oversee CRM usage