Internet Manager

Hudson Automotive Group•Spartanburg, SC

About The Position

Ford of Spartanburg, a Hudson Automotive company, is looking for an energetic and high performing Internet Sales Manager to lead our team. Hudson Automotive is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced Automotive Sales Manager, with a track record of success, it’s time to shift your career into gear with Ford of Spartanburg! SUMMARY Assumes responsibilities for online lead management, online reputation through social media, online vendor relations, and the management of dealership websites. Ensures overall sales accountability through the utilization of CRM software.

Requirements

High-volume dealership, Sales Manager experience with a proven track record of success (3-5 Years of experience required).
Excellent Leadership skills, and the ability to develop and motivate a top performing sales team.
Ability to facilitate a deal throughout the entire lifecycle of the sales process.
Valid driver’s license and clean driving record.
Strong computer & phone skills (Internet, MS Outlook, CRM).
Basic knowledge and skills in website development and navigation.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Oversee and manage daily operations of the internet sales and business development departments.
Prepare metrics and reports that can be used to measure performance of the department.
Work directly with our employees and customers to develop relationships and help bridge disconnects in the sales process via online.
Build rapport with customers to build a base of referrals to establish customer network.
Provide training and support to the staff on Phone & Internet skills and assist in closing sales.
Provide training and support to the staff on product knowledge and product information resources.
Manage the dealerships CRM and implement processes and work flows.
Help manage the inventory online and the marketing of incentives.
Work with third party vendors such as AutoTrader and Cars.com to generate and boost lead counts.
Constantly update and purify customer records.
Monitor customer comments and provide feedback through social media and ensure reputation management policies are in place.
Monitor incoming calls and appointment-to-lead percentages daily.
Promotes excellent customer service.
Maintains a professional appearance.
Attends managers meetings as requested.
Responsibilities may include training of internet sales staff and business development representatives, directing work and addressing complaints and resolving problems.