Internet Banking Specialist (Full Time) - Lubbock, Ave. Q
About The Position
This role is responsible for all operations associated with Internet Banking, and ACH (Automated Clearing House) origination and receiving. Duties are associated with internet banking setup and maintenance for customers, data input, related activities/efforts in mitigating account takeover and internet banking fraud, fulfill daily work/functions while adhering to bank policies and procedures and complying with all governmental rules/regulations, process and balance transaction entries, and associated posting and reconciliation duties. This individual will monitor the Department’s support email box and assist banking centers via telephone support, assist with ACH-related issues, internet banking requests, and other electronic banking needs, cross-train with other department associates for other various duties as assigned, resolve more complex issues presented to the department, perform as department lead on projects at times, be able to complete given projects with minimal supervision, and serve as backup for the day-to-day supervisory processes when necessary.
Requirements
- Must perform well in a service-centric environment.
- Have a positive, professional, and courteous interaction with customers and associates.
- Have an intellectual curiosity, desire to pursue answers/solutions, independent problem solving.
- Must be a self-starter that can manage multiple projects/duties with minimal supervision.
- High School Diploma or equivalent
- Fluent in Microsoft Office Suite; Excel, Outlook, Word, etc.
- Ability to wear headsets
Nice To Haves
- Preferred 4 years of bank operations or related experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
