Internet Banking Specialist (Full Time) - Lubbock, Ave. Q

PROSPERITY BANK • Lubbock, TX

just now

About The Position

Responsible for all operations associated with Internet Banking, and ACH (Automated Clearing House) origination and receiving.

Requirements

• High School Diploma or equivalent
• Preferred 4 years of bank operations or related experience.
• Fluent in Microsoft Office Suite; Excel, Outlook, Word, etc.
• Ability to wear headsets
• Must perform well in a service-centric environment.
• Have a positive, professional, and courteous interaction with customers and associates.
• Have an intellectual curiosity, desire to pursue answers/solutions, independent problem solving.
• Must be a self-starter that can manage multiple projects/duties with minimal supervision.

Responsibilities

• Duties are associated with internet banking setup and maintenance for customers
• Data input, related activities/efforts in mitigating account takeover and internet banking fraud
• Fulfill daily work/functions while adhering to bank policies and procedures complying with all governmental rules/regulations
• Process balance transaction entries, and associated posting and reconciliation duties.
• Monitor the Department’s support email box and assist banking centers via telephone support
• Assist with ACH-related issues, internet banking requests, and other electronic banking needs
• Cross-train with other department associates for other various duties as assigned
• Resolve more complex issues presented to the department
• Perform as department lead on projects at times, be able to complete given projects with minimal supervision
• Serve as backup for the day-to-day supervisory processes when necessary.
• Lead and manage team through training, developing, and coaching associates on a consistent basis
• Encourage others to set challenging goals and high standards of performance
• Inspire associates to define new opportunities and continuously improve the organization
• Celebrate and reward significant achievements of associates
• Present logical and persuasive case for proposals and positions
• Assist team in addressing their individual strengths and development needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED