Internet Banking Specialist (Full Time) - Lubbock, Ave. Q

PROSPERITY BANK•Lubbock, TX

just now•Onsite

About The Position

Responsible for all operations associated with Internet Banking, and ACH (Automated Clearing House) origination and receiving. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

Requirements

High School Diploma or equivalent
Preferred 4 years of bank operations or related experience.
Fluent in Microsoft Office Suite; Excel, Outlook, Word, etc.
Ability to wear headsets
Must perform well in a service-centric environment.
Have a positive, professional, and courteous interaction with customers and associates.
Have an intellectual curiosity, desire to pursue answers/solutions, independent problem solving.
Must be a self-starter that can manage multiple projects/duties with minimal supervision.

Responsibilities

Duties are associated with internet banking setup and maintenance for customers
Data input, related activities/efforts in mitigating account takeover and internet banking fraud
Fulfill daily work/functions while adhering to bank policies and procedures complying with all governmental rules/regulations
Process balance transaction entries, and associated posting and reconciliation duties.
Monitor the Department’s support email box and assist banking centers via telephone support
Assist with ACH-related issues, internet banking requests, and other electronic banking needs
Cross-train with other department associates for other various duties as assigned
Resolve more complex issues presented to the department
Perform as department lead on projects at times, be able to complete given projects with minimal supervision
Serve as backup for the day-to-day supervisory processes when necessary
Lead and manage team through training, developing, and coaching associates on a consistent basis
Encourage others to set challenging goals and high standards of performance
Inspire associates to define new opportunities and continuously improve the organization
Celebrate and reward significant achievements of associates
Present logical and persuasive case for proposals and positions
Assist team in addressing their individual strengths and development needs