International Senior Sales Supervisor

IBC•San Antonio, TX

7d•Onsite

About The Position

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time This is an in-office position. Department: 320 International Deposit Services Job Summary: The International Senior Sales Supervisor is responsible for providing efficient and accurate customer and banking services while delivering the “IBC Experience”. Duties must be carried out accurately and efficiently in a fast-paced environment. This includes meeting customer needs by offering bank products and services and establishing new relationships and improved sales. Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Must have served as an International Sales Representative II for at least two years. Shows proof of successfully assisting customers with account-related activity; and, a track record of meeting goals. Supervises International Sales Representatives I and II. Provides strong leadership skills to coordinate team delivery of prompt, efficient and friendly customer service that result in sales. Sets project priorities and commitment to deadlines. Evaluates customer financial needs and offers bank products and services. This may include interacting with other bank departments. Understands and supervises bank functions including loan collection, overdrafts, clearing exceptions, certifications, and dormant accounts. Gather all required documentation to comply with bank’s policies and procedures. May have a customer portfolio assignment. Provides training and guidance to new staff members. Demonstrates a high level of accuracy to assure minimum risk to the bank. Champions and supervises customer financial needs by offering products and services through the Referral Program. Demonstrated ability to exercise discretion and confidentiality – he / she will work with important customer information. Serves as a point of contact when supervisor is not in office. Other duties as assigned. SKILLS Sales skills, customer service and goal oriented. Enjoy working with customers – can begin conversation, build rapport, promote, and sell. Able to process transactions accurately and efficiently. Proficient in computer skills and knowledgeable in Microsoft Office and its applications. Strong written and oral communication skills in English and Spanish. Strong math skills and ability to use calculator functions. Analytical skills, with attention to detail. Team player. EDUCATION High school graduate or GED equivalent. IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities. Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays

Requirements

Must have served as an International Sales Representative II for at least two years.
Shows proof of successfully assisting customers with account-related activity; and, a track record of meeting goals.
Sales skills, customer service and goal oriented.
Enjoy working with customers – can begin conversation, build rapport, promote, and sell.
Able to process transactions accurately and efficiently.
Proficient in computer skills and knowledgeable in Microsoft Office and its applications.
Strong written and oral communication skills in English and Spanish.
Strong math skills and ability to use calculator functions.
Analytical skills, with attention to detail.
Team player.
High school graduate or GED equivalent.

Responsibilities

Supervises International Sales Representatives I and II.
Provides strong leadership skills to coordinate team delivery of prompt, efficient and friendly customer service that result in sales.
Sets project priorities and commitment to deadlines.
Evaluates customer financial needs and offers bank products and services.
Understands and supervises bank functions including loan collection, overdrafts, clearing exceptions, certifications, and dormant accounts.
Gather all required documentation to comply with bank’s policies and procedures.
May have a customer portfolio assignment.
Provides training and guidance to new staff members.
Demonstrates a high level of accuracy to assure minimum risk to the bank.
Champions and supervises customer financial needs by offering products and services through the Referral Program.
Demonstrated ability to exercise discretion and confidentiality – he / she will work with important customer information.
Serves as a point of contact when supervisor is not in office.
Other duties as assigned.