International Processor - FX and International Collections

First Horizon • Memphis, TN

22d • Onsite

About The Position

Job Summary: Serves as Primary Foreign Check processing specialist. Assists with International Documentary Collections and Foreign Currency transactions in an orderly, accurate and expeditious manner in accordance with current department and regulatory guidelines and customer/RM instructions.

Requirements

• High school graduate
• Basic to Intermediate knowledge & skills of Microsoft Windows/Excel
• Above average communication skills, written and oral
• Proven attention to detail
• Self-starter and motivator
• Team player

Nice To Haves

• Associates Degree in Business
• Customer Service experience
• Banking background / Teller experience
• International experience / Knowledge of International Chamber of Commerce (ICC) guidelines

Responsibilities

• Processing checks drawn on other countries
• Determines: Whether check can be processed (no red flags, signed, endorsed, not stale dated, etc.)
• Whether check is to be processed for provisional credit or collection
• Whether provisional credit is appropriately authorized
• Whether or not customer has received credit already
• Any special instructions and/or special requests are documented with the file
• Processes checks within required time frame using current operating systems: Keys/updates customer database information in operating system
• Checks customer database for any special processing or fee instructions
• Calculates and keys fees into operating system for all transactions
• Forwards correspondence, original items and/or copies to all required parties as requested
• Places file in appropriate location based on type and status
• Maintains files to be sure that: Tracers are sent out timely, accurately and appropriately
• Fees paid and properly applied
• Correspondence and communication with internal and external customers is documented
• Files are properly imaged and organized
• Special events (like acknowledgements, partial payments, changes in terms) are properly tracked and completed
• Foreign Exchange Assists currency customers at counter, via email and on the telephone
• Transactions handled accurately and efficiently
• Direct / International Documentary Collections Assists with processing within required time frame using current operating systems:
• Maintains files to be sure that: Tracers are sent out timely, accurately and appropriately
• Fees paid and properly applied
• Correspondence and communication with internal and external customers is documented
• Files are properly imaged and organized
• Transaction events (acknowledgements, partial payments, changes in terms) are properly applied and completed
• Contributes to success of the team by assisting with: Opening mail
• Answering phones
• Other special projects as assigned/needed

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees