International Operations Supervisor

AIT Worldwide Logistics • Houston, TX

1d

About The Position

The International Operations Supervisor , is responsible for performance management and professional development of the International department. The International Operations Supervisor , will be responsible for training and developing employees; assigning work to others and a resource to the employees. Manage relationships with international service providers and partners throughout the globe being the liaison for the international vendors to manage shipment bookings, ensuring timely transfers from logistics providers’ warehouses and onward to final destinations, as appropriate.

Requirements

• Associates Degree related field or equivalent to 7 years in industry
• 5-7 years’ work experience in International Freight Forwarding industry
• Minimum of 1-2 years in a supervisory position
• IATA certified, DG certification desired
• Proficient in Microsoft Office and Internet Explorer
• Ability to handle conflicts with positive resolution
• Strong oral and written communication skills
• Ability to work flexible hours and in a high-volume, high-pressure fast work environment
• High standards in quality and service level agreements

Responsibilities

• Supervise staff assignment distribution, reporting and absences
• Monitor staff overtime and schedules
• Maintain and ensure safety culture and quality standards
• Execute all Standard Operating Procedures (SOP), KPI’s, trainings, and all other assignments
• Provide leadership and management of the international accounts
• Conduct quarterly audits and reviews with all direct reports
• Set employee goals, ensuring conformity to company standards and ensuring high standards from their employees and division
• Conduct New-Hire training for all new employees
• Develop the skills and competence of staff through training, coaching and on the job development
• Responsible for the operation of the office when the manager is absent
• All other duties as assigned

Benefits

• In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
• Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
• In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees