Air International Gateway Operations Supervisor

Forward Air•Des Plaines, IL

4d•$75,000 - $90,000•Onsite

About The Position

The Air International Gateway Operations Supervisor oversees daily international air import and export operations, supervising a team of air product agents to ensure timely customs clearance, export controls, compliant documentation, and efficient shipment movement. This role manages workload distribution, resolves shipment issues, supports billing and rate management, and drives operational efficiency through strong team leadership and standardized procedures.

Requirements

3+ years experience as Import supervisor
Excellent customer service skills
Excellent verbal and written communication
Computer skills, including Microsoft Office products including Word, Excel, Outlook, etc.
Excellent problem solving abilities
Leadership skills and ability to successfully delegate tasks across team spectrum
Willing to go the extra mile for the customer, company, and team
Ability to work under minimal supervision
Excellent track record in the freight forwarding industry

Responsibilities

Supervise a team of import & export agents to ensure timely customs clearance and transport of shipments
Ability to build and foster a dynamic team culture aligned with our company values
Delegate work, prioritize tasks, and adapt to changing situations to assign work procedures
Solve problems that may arise with customer shipments
Oversees billing processes, coordinate collections and resolve major billing problems
Maintain up-to-date customer profiles and rate structures, supports sales team with customer information and rates
Negotiate rates and contracts with shipping companies and suppliers to optimize costs
Provide guidance and support to team members on customs procedures, documentation requirements, and trade compliance
Develop and implement standard operating procedures to increase operational efficiency and reduce errors
Other duties as assigned