International Marketing Executive - MGM National Harbor
About The Position
As a Marketing Executive, you’ll play a key role in delivering exceptional experiences for our casino guests. This position involves evaluating customer activity to provide tailored incentives, managing reservations through advanced systems, and ensuring seamless service in collaboration with property teams. You’ll exercise sound judgment in approving comps and allowances, maintain confidentiality of guest information, and resolve concerns with professionalism. From supporting customer development efforts to attending special events, you’ll help drive loyalty and profitability while adhering to compliance standards. Join the SHOW and be part of a team that sets the stage for unforgettable moments.
Requirements
- Must be at least 21 years of age.
- At least three (3) years of prior relevant experience.
- Prior relevant experience in hotel operations, casino marketing, VIP services or table games preferred.
- Fluency in Chinese (Mandarin and/or Cantonese), Vietnamese, or Korean—native-level or business proficiency in speaking, reading, and writing preferred.
Nice To Haves
- Prior relevant experience in hotel operations, casino marketing, VIP services or table games preferred.
- Fluency in Chinese (Mandarin and/or Cantonese), Vietnamese, or Korean—native-level or business proficiency in speaking, reading, and writing preferred.
Responsibilities
- Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
- Maintain property’s customer base to support increasing the customer development efforts.
- Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
- If authorized, grant limited amount of marker authorization limits to qualifying customers.
- Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
- Assist in managing customers to profitable levels.
- Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
- May attend special event functions when appropriate to promote marketing efforts and greet customers.
- May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
- Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
- Resolve customer disputes and complaints to the satisfaction of the customer and the company.
- Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Healthcare, financial, and time off benefits (for eligible employees).
- Free meals in our employee dining room.
- Free parking on and off shift.
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
