Specialist - Vessel Processing

Ocean Network Express•Boise, ID

33d

About The Position

Responsible for the successful execution of the Vessel Processing process. Ensure required information is sent to terminals and customs along with rail teams. Provides knowledge about nonstandard vessel processing issues to internal/external parties. Research and respond to routine/non-routine issues/problems and make recommendations for solutions to nonstandard issues. Act as liaison with Company, port operations and customer service. Incumbent will report directly to the Supervisor; Vessel Processing, Cargo Management. Logistics Specialist Task Fulfillment Troubleshoot and resolve complex challenges involving cargo movement including but not limited to: customs, schedule deviations, expedited movement requests, technical challenges and account requests and inquiries. Handles situations that may require adaptation of response or extensive research according to situational needs. Requires advanced problem solving Assess customer needs and suggest/promote alternative options Invoice dispute resolution Provide knowledge about nonstandard vessel processing issues to internal/external parties. Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues. Track and trace shipper documents required for containers to unload from inbound vessels. Proactively pursues continuous improvement Apply knowledge, procedures, and good judgment in daily decision-making Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations

Requirements

Strong Data handling and Analytical reasoning skills
Strong Critical thinking
Sound decision-making
Ability to multitask and prioritize
Adapts to change and prioritizes for high-end results
Responsive, dependable and follows through
Team PlayerAbility to prioritize and multitask
Critical thinking skills
Positive and professional demeanor
Excellent written and verbal communication skills
G Suite and Microsoft office experience
2+ function-related experience

Nice To Haves

Knowledge of rail, vessel and terminal operation, customs are preferred but not required.
Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness
Responds to account demands clearly, accurately, and timely in a caring manner

Responsibilities

Ensure required information is sent to terminals and customs along with rail teams.
Provide knowledge about nonstandard vessel processing issues to internal/external parties.
Research and respond to routine/non-routine issues/problems and make recommendations for solutions to nonstandard issues.
Act as liaison with Company, port operations and customer service.
Troubleshoot and resolve complex challenges involving cargo movement including but not limited to: customs, schedule deviations, expedited movement requests, technical challenges and account requests and inquiries.
Handles situations that may require adaptation of response or extensive research according to situational needs.
Assess customer needs and suggest/promote alternative options
Invoice dispute resolution
Track and trace shipper documents required for containers to unload from inbound vessels.
Proactively pursues continuous improvement
Apply knowledge, procedures, and good judgment in daily decision-making
Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations