International CX Senior Analyst

UPS

3d • Onsite

About The Position

This position gathers data and performs analyses to develop and evaluate UPS’s marketing strategy. He/She consults with internal subject experts to assist in identifying the best approach to gather information and solve business issues. He/She uses in-house reporting tools and secondary data sources to gather data for analyses and decision-making. This position summarizes and communicates results of analyses to key stakeholders throughout the organization.

Requirements

• Excellent written and verbal communication skills
• Strong data and analytical skills, including the ability to query, analyze, derive insights, and make recommendations
• Proficiency in SQL- Preferred
• Customer focused and detailed-oriented
• Strong time management and prioritization skills
• Bachelor’s Degree or International equivalent
• 3–5 years of relevant experience in fast‑paced, data‑driven environments
• The position is based in Atlanta, Georgia and will require commuting to the office.
• Employer will not sponsor a visa for this position.
• Candidates must be currently in the same geographic location or willing to relocate independently.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Develops subject matter expertise on internal and external sources of information for analysis to provide information for decision making.
• Identifies the key trends in each region/product to determine how they impact customers, industry, competitors, and UPS.
• Create and updates business cases by creating sophisticated financial models based on UPS data sources (e.g. BIA, Data Warehouse, etc.).
• Develops metrics to determine the effectiveness of marketing programs and tracks region/product performance.
• Presents findings cross functionally to key stakeholders and identify opportunities to bridge relevant initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level