International Customer Service Operations Specialist

Abbott•Lake Mary, FL

4d•$19 - $37•Onsite

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. Abbott Rapid Dx North America, LLC’s Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics (ARDx) Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves. The Opportunity The International Customer Service Operations Specialist is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers following the operational process of the business relationship with stakeholders.

Requirements

High School Diploma required
Minimum 3 year experience in similar role
Must be proficient in MS Word, Excel and Outlook
Must have good keyboarding and typing skills
Must be detail-oriented and have ability to investigate and resolve complex issues
Must be able to effectively collaborate with others
Must be able to communicate professionally, verbally and in writing
Must be able to work independently and on a team
Must be able to work effectively in a fast-paced environment with shifting priorities
Must be bilingual in Spanish

Nice To Haves

Bachelor’s degree preferred
SAP or other ERP system experience a plus

Responsibilities

Execute applicable Quality System processes, included but not limited to, Abbott Rapid Dx North America, LLC (RDNA) & Abbott Rapid Dx International Limited (RDIL).
Act as primary liaison between International or Domestic OEM customers, International Affiliates, Sales and GBS
Responsible for all facets of assigned customers including, but not limited to, order fulfillment, open order management, service issues and resolution
Develop and maintain customer relations by providing support & enhance business acumen.
Review and maintain customers open orders on a daily basis to resolve customer orders with Delivery blocks, Billing blocks and Incomplete orders
Prepare all required documentation and communication for International orders to meet respective country customs requirements
Manage and process all inquiries and orders from all receipt methods
Route customer contact inquiries to appropriate resources
Follow up customer questions or concerns
Investigate, coordinate and process Credits & Return Goods Authorizations, and Debits; following reported service/product issue from stakeholders and customers.
Resolve issues regarding pricing, inventory availability, payment terms, delivery or any other question regarding a customer’s order status
Stay current with any account changes, inventory requirements and order requirements
Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with exceptional customer service
Keep manager informed of all changes, issues and potential concerns of all customer accounts
Maintain customer Profile Sheets(Factsheets)
Work with supply chain personnel to ensure customer fulfillment and requirements are met
Complete customer reporting requests

Benefits

At Abbott, you can have a good job that can grow into a great career.
We offer:
A fast-paced work environment where your safety is our priority
Production areas that are clean, well-lit, and temperature-controlled
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives, and retirement plans
Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and a history of being actively involved in local communities
The base pay for this position is $18.65 – $37.35/hour
In specific locations, the pay range may vary from the range posted.