International Customer Service Advisor

Bio-Techne•Denver, CO

13d•$18 - $25

About The Position

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Pay Range: $18.40 - $25.30 SUMMARY The primary responsibilities of this position are to manage and coordinate all aspects of international customer orders and logistics. This includes processing customer orders received via phone, email, and online using Microsoft Dynamics AX; communicating and coordinating with customers, logistics, shipping, and finance teams; and ensuring all international orders are processed and shipped quickly, accurately, and in full compliance with export regulations. This position also collaborates closely with the global operations team to support backlog management, reporting, and shipment visibility between the U.S. and EMEA distribution centers. The International Customer Service & Logistics Representative serves as a key liaison between internal departments and international customers to ensure exceptional experience from order entry through delivery.

Requirements

Ideal candidates will have an associate or bachelor’s degree in business, International Business, Supply Chain, or a related field, or equivalent work experience.
A minimum of a high school diploma is required with at least 2 years of experience in customer service, logistics, export coordination, or international operations in a fast-paced environment.
Excellent communication skills, attention to detail, and the ability to manage multiple priorities are essential.
Knowledge of international order processing, export logistics, and documentation requirements.
Familiarity with customs regulations, Incoterms, and trade compliance practices.
Strong analytical and reporting skills with experience using Smartsheet or similar tools.
Ability to communicate professionally and effectively with international customers and cross-functional global teams.
Excellent organizational and problem-solving skills, with the ability to manage complex, high-volume workflows.
High attention to detail and accuracy in data entry, reporting, and document preparation.
Proficiency in Microsoft Outlook, Word, and Excel.
Experience with Microsoft Dynamics AX or other ERP/order-entry systems.
Ability to work independently and collaboratively across departments.
Flexibility to adjust work hours occasionally to accommodate international time zones.
Ability to build and maintain strong relationships with customers and logistics partners.
Commitment to compliance, accuracy, and providing exceptional customer experience.

Nice To Haves

Experience with international shipments, Incoterms, export documentation, Smartsheet, and Microsoft Dynamics AX are strongly desired.
Experience using Smartsheet for cross-functional collaboration, including coordinating order and shipment visibility between U.S. and EMEA teams, managing shared project sheets, and compiling backlog and logistics reports for internal stakeholders.

Responsibilities

Serve as the primary point-of-contact for international customers post-sale for non-technical order-related inquiries.
Process and manage international customer orders using Microsoft Dynamics AX, ensuring accuracy in pricing, shipping, and documentation details.
Coordinate all export logistics, including booking shipments, preparing documents, and working with freight forwarders, carriers, and internal shipping teams to ensure timely and compliant dispatch.
Prepare and verify international shipping documentation such as commercial invoices, packing lists, and certificates of origin in compliance with country-specific and U.S. export regulations.
Partner with the Export Compliance team to ensure all transactions meet trade compliance and restricted-party screening requirements.
Collaborate with the global operations team to assist in backlog management by compiling reports and maintaining visibility through Smartsheet for the EMEA team.
Track and report shipment values dispatched from U.S. sites to the EMEA distribution center, providing regular updates to internal stakeholders.
Monitor and track shipments in real time, ensuring visibility throughout the logistics process.
Provide proactive updates to internal teams and customers regarding shipment status and resolve any issues or delays promptly.
Create and document service complaints, RMAs, and cases in Microsoft Dynamics AX and follow through to resolution.
Collaborate with internal teams including production, warehouse, finance, and sales to ensure smooth end-to-end order fulfillment.
Identify and recommend process improvements to enhance efficiency, visibility, and customer satisfaction within the international order and logistics workflow.
Follow company policies and practices as outlined in the Employee Handbook.
Perform additional duties as assigned.

Benefits

We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

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