International Customer Service Counselor

The Suddath Companies • Jacksonville, FL

4d

About The Position

This position is responsible for the overall customer experience for each move handled. This position is responsible for managing the file, while utilizing the Forwarding Department to support their forwarding needs. This position reports directly to the International Operations Director.

Requirements

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities
• Excellent teamwork and interpersonal skills required
• Ability to work under deadlines and specific time frames
• Ability to develop and maintain positive working relationships with internal and external customers
• High School diploma (Bachelor’s degree preferred)
• Type 40-50 WPM
• Proficient in Microsoft Office

Responsibilities

• Manage the day-to-day customer service needs of all clients.
• Provide clear communication, both verbal and written, to all customers.
• Provides timely and accurate information in response to incoming customer phone and email messages.
• Understand and communicate all custom regulations for destination country.
• Utilize the operating system to keep all files up to date, by using the prompts and making notes.
• Processes customer files according to established department policies and procedures.
• Updates and maintain operating system with accurate and timely data.
• Ensure all new moves are set up and contacted the same day as they are received.
• Ensure he/she understands all move policies and authorizations.
• Ensure all contact points are made on each move within the assigned timeframe.
• Maintain acceptable post-move survey scores.
• Successfully communicate needs to the international forwarding department.
• Responsible for cost and revenue management and ensuring the financial performance and accuracy of each shipment.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED