Internal Service Representative

EXCLUSIVE JETS LLC•Raleigh, NC

7d•Onsite

About The Position

Our pilots and MSU technicians operate in high-pressure, fast-moving environments where minutes matter. This role ensures frontline teams—especially those on the road—feel supported, recognized, and cared for, while reducing distractions for schedulers and coordinators. This is an operationally embedded support role focused on morale and logistics—not HR compliance or personnel management.

Requirements

3–7 years in operations support, aviation, hospitality, or high-tempo service environments.
High emotional intelligence with the ability to stay calm under pressure.
Strong judgment, organization, and follow-through.
Comfortable making quick decisions on crew support (e.g., meals, transport, morale gestures) within clear spending and policy limits.
Clear, professional communicator.
Aviation or frontline ops experience preferred but not required.
Must be authorized to work lawfully in the United States without sponsorship.
Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.

Nice To Haves

Aviation or frontline ops experience preferred but not required.

Responsibilities

Support & Delight Our People
Celebrate wins across pilots and MSU techs (recoveries, AOG saves, safety wins, teamwork moments).
Coordinate meals, road support, and quality-of-life assistance for crews and techs.
Deliver timely recognition—spot acknowledgements, shout-outs, and small gestures that matter.
Be a Calm During Fire Drills
Provide logistical and morale support during operational disruptions (e.g., weather events, maintenance issues, irregular ops).
Resolve non-technical issues quickly so schedulers and coordinators stay focused.
Follow through after disruptions so teams feel heard and supported.
Support Schedulers & Coordinators
Act as a pressure-release valve for ops teams.
Address crew and tech needs that do not involve flight schedule changes or operational replanning.
Reduce distractions during peak ops windows.
Track What Matters
Maintain simple tracking of morale actions and support provided.
Share recurring themes and morale insights with leadership for continuous improvement.