Internal Service Manager

RDO Equipment Co.•Fort Worth, TX

10d•$65,000 - $85,000

About The Position

Join our team as an Internal Service Manager and take the lead in keeping operations running like clockwork. In this role, you’ll manage work orders from start to finish, optimize schedules and ensure the right technicians are in the right place at the right time. You’ll be the go-to communicator, keeping teams aligned and internal customers informed, all while building a motivated, high-performing team. If you’re passionate about delivering exceptional service, fostering strong relationships and creating a world-class experience every day, this is your opportunity to make an impact.

Requirements

Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
Tech-Savvy: You’re confident using computers and quick to learn new systems.
Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
Communication: You express yourself clearly, both in writing and in conversation
Pace:You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
Scheduling and Workflow Management:It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
For a complete list of duties and responsibilities, view the full job description here.

Benefits

$65,000-$85,000 / year
24% bonus potential
A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page
A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Open-door policy: We don’t like to carry titles around with us. All store leaders strive to lead by serving and supporting team members.
Tight-knit team: Everybody supports one another in Fort Worth. We provide meals for our team, go to an annual Ranger game with all-you-can-eat access and have Holiday parties.
Safe environment: We have a mandatory safety meeting every morning. We have an “If you see something, say something” mindset and set the expectation that we will never cheat on safety and never go cheap on safety.
Very tenured: Our team in Fort Worth is very experienced. Veteran team members are always happy to help newer people grow.
Community engagement: We sponsor golf tournaments and other events, including the Halo for Freedom Warrior Foundation, as we have many veterans. There are always volunteer opportunities. Our team unloads for the Fort Worth stock show rodeo, which provides an opportunity for kids to come and build projects.
Goal-oriented team: We love to achieve our goals and celebrate these accomplishments together.