Internal Service Advisor - Holman Motorcars
About The Position
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman Motorcars is currently looking for an Internal Service Advisor to join their team! What will you do?
Requirements
- High school diploma or general education degree (GED)
- 1 year experience working within the automotive industry
- Excellent communication and customer relations skills
- Strong verbal and written communication skills
- Ability to explain complex information in an accessible manner
- Approach transactions with sales-minded professionalism and suggestively sell products and services to customers, including making clients aware of all packages and retail options available
- Ensure absolute customer satisfaction with proper etiquette during follow-ups, regardless of whether the service recommendations were completed or not
Nice To Haves
- Intermediate skills in CDK or Reynolds and Reynolds software
Responsibilities
- Take incoming calls from New and Used car managers who wish to organize service, maintenance and repairs to their inventory vehicles
- Organize and book service, maintenance and repairs with the appropriate suppliers and vendors
- Ensure that recovery vehicles are organized promptly
- Schedule other ancillary services as required
- Keep New and Used Managers and other interested parties informed of progress
- Perform all other duties and special projects as assigned.
- Reconditioning of inventory vehicles in 5 days or less from start to finish
- Providing accurate accounting of expense used during the reconditioning process
- Reconditioning 150 vehicles Used monthly and processing 200 new vehicles monthly
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
