Internal Service Advisor

Nissan of Boerne • San Antonio, TX

14h

About The Position

Service Advisor – Automotive We need a Internal Service Advisor who is an expert in the art and science of customer service. Must be able to manage the used car reconditioning process from beginning to end, ensure all pieces of the process come together and work efficiently to minimize vehicle downtime. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Responsibilities

• Writing internal service repair orders for new cars and used cars, dispatching work to technicians, and subletting work if necessary
• Coordinate after sales accessory installation/repairs
• Ensure proper and complete documentation and billing on repair orders
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers/managers informed of progress
• Inspect repair quality and ensure all work is complete
• Notify customer once repairs are complete
• Review and explain repairs and associated costs with customers/managers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed