Internal Sales & Customer Service Specialist - Humanoids

Schaeffler

9d

About The Position

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Requirements

• Bachelor’s degree or equivalent professional experience in a relevant field
• Proven long-term experience within an industrial company environment
• Extensive proficiency with SAP systems and related processes
• Strong experience collaborating with global teams across multiple time zones
• Background in sales, product management, or project management processes and tools, preferably within Schaeffler Group or a similar industrial organization
• Excellent command of the English language, both written and verbal
• Strong conceptual thinking, analytical abilities, and effective communication and implementation skills
• External applicants must be authorized to work in the U.S. without employment visa or other sponsorship

Nice To Haves

• Preferred knowledge of industrial market dynamics, competitor landscape, and product portfolios

Responsibilities

• Support the implementation, development, and rollout of Humanoid projects within BIS to ensure successful delivery and alignment with business goals.
• Act as the primary contact for Global Key Account management and Sales, facilitating effective communication and coordination.
• Coordinate and lead recurring status meetings to monitor project progress, production schedules, and material availability.
• Manage part production status by selecting appropriate finished goods for testing and project development using SAP plant views and saleable material numbers.
• Perform material description-based global inventory searches, including evaluation of multiple pack codes and variations, to identify viable substitutions.
• Develop budgetary, sample, and series production pricing in collaboration with the Pricing Team to support financial planning.
• Engage in capacity and investment discussions with Global CCO/BU to align Estimated Annual Usage (EAU), lead times, and ramp-up requirements.
• Submit RFMM requests to establish material views in delivery plants (e.g., Crossville) for placing firm or free-of-charge orders.
• Handle sales order creation, initial order processing, and ongoing order tracking to ensure timely fulfillment.
• Liaise with suppliers and global inventory owners to confirm stock availability, explore options to reduce lead times, and obtain accurate ETAs for inbound products.
• Manage delivery escalations, premium freight requests with cost estimates, and coordinate Customer PPAP activities to support quality and logistics requirements.

Benefits

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees