Customer Service Sales Specialist

Massage Heights - Kansas City•Kansas City, MO

About The Position

We are looking for people that love to have fun and deeply care about people. If are you are not afraid to talk to people and share information with them on how we can help them achieve their wellness goals, you may be who we are looking for. Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through customized therapeutic and healing services. Company Values · Loyal · Authentic · Passionate · Diligent

Requirements

Exceptional guest service and communication abilities
Previous experience in sales, retail, or guest services is required
Proficient with basic computer software and quick to learn new systems
Fast learner with a positive and energetic demeanor
Strong critical thinking skills, especially in resolving customer conflicts
Passionate about interacting with people and consistently delivering outstanding service
Thrives in collaborative team settings

Responsibilities

Achieve monthly sales targets through membership and gift card sales
Provide exceptional service by listening, communicating, and responding to guest’s needs
Promote the therapeutic/wellness benefits of massage therapy and skin therapy
Educate guests confidently and effectively about services and products
Excellent phone etiquette with an upbeat tone and strong articulation
Develop and maintain positive relationships with members of the team and guests