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The Manager - Customer Service is responsible for managing and leading a team(s) in any of the following assigned functional areas: Field Operations, Billing, Customer Experience, and Workforce Management. Oversees a full range of operational activities including but not limited to data collection, billing, call center and service centers, collections, and/or key accounts. Plans, develops, and evaluates policies, programs, and procedures to ensure the most effective and efficient utilization of resources while maintaining strategic alignment with business segments. This position receives general administrative direction.