Internal Knowledge Management Intern

The Nature Conservancy • Arlington, TX

12h • $17 • Remote

About The Position

We are looking for an Internal Knowledge Management Intern to fill a paid 10-week summer internship. The intern can be an undergraduate student, graduate student, or recent graduate (between 2024 and 2025). This position is home-based in the United States and will provide a unique opportunity to bridge the gap between academics and real-world work. We offer an orientation, professional networking opportunities, and real-world work experience. This position will support the Business Strategy and Operations team, part of TNC Marketing and Communications (MAC), and will deliver processes and solutions for over 400 MAC team members. In this role, the intern will make a tangible impact by improving how information is organized, shared, and accessed, helping colleagues across TNC work more efficiently and collaboratively in support of our mission. This role is ideal for someone who enjoys bringing clarity to complexity and is excited to shape how teams find, share, and use information at scale. The role will also offer the intern the opportunity to see into the inner workings of one of the largest environmental non-profits in the world, develop operational and digital systems skills that will be valuable and transferable to nearly any work environment, and connect with colleagues in different teams across TNC. The intern will be responsible for documenting, creating, and sharing processes and procedures for managing internal Marketing and Communications resources. Under the guidance and support of Business Strategy and Operations team colleagues, the intern will review the current systems in place for internal knowledge management at TNC and utilized within Marketing and Communications, provide an overview of findings and recommendations, and create a guidance document to help team members better utilize and navigate internal resources. The Internal Knowledge Management Intern will play a key role in providing new perspectives and insights on existing systems to organize and share resources. The Intern will report to the Training & Implementation Manager of Business Strategy and Operations.

Requirements

• HS Diploma or equivalent.
• Currently enrolled in an undergraduate (or graduate) program of communications, marketing, library sciences, or related field, or a recent graduate with a degree in one of these or a related field
• Knowledge of/interest in systems and operational efficiency
• Excellent written and oral communication skills
• Experience in research, writing, and editing
• Close attention to detail
• Access to a reliable internet connection

Nice To Haves

• Coursework and/or exposure related to communications/marketing
• Self-starter, taking initiative, and demonstrating confidence to ask questions and seek input
• Strong organizational skills and attention to detail
• Multi-lingual skills and multi-cultural or cross-cultural experience appreciated
• Knowledge of word processing and spreadsheet software, with the ability to construct and produce reports
• Experience with creation and management of digital resources.
• Interest in user experience design or information architecture.
• Experience building instructional guides tailored to an audience.
• Knowledge of/interest in process and documentation development.

Responsibilities

• Analyze currently utilized information management systems and platforms, focused on the type of resources housed in each location and how they are uploaded, accessed, and promoted.
• Compare Marketing and Communication knowledge management strategies against strategies employed by other TNC departments, as helpful and relevant.
• Interview staff to understand how they share information and what could better support their workflows
• Compile findings into a report, focused on recommendations for how the Marketing and Communication business unit can better store and share information across different tools and platforms.
• Implement recommendations by creating a digital guide for Marketing and Communications staff on how to understand our internal knowledge resources and instructions for how to share resources ensuring that we maintain consistency across teams.

Benefits

• TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits.
• We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED