Internal External Business Requirements Coordinator

S R INTERNATIONAL INC•Harrisburg, PA

8d•Hybrid

About The Position

The Conservation and Environment Delivery center is seeking the talent of someone with strong administrative skills to help manage the business requirements for the Commonwealth’s software procurement approval process. This position will focus on facilitating and processing agency requests received by the Delivery Center from supported agencies, ensuring clear, consistent communication with customers throughout the process. In addition, this role is responsible for maintaining and overseeing the Delivery Center’s tracking of over 100 active software renewals, ensuring accurate status reporting, timely coordination, and proactive follow-up to support successful renewals. The software approval process is long and complex, in addition to the software renewals there is currently a backlog of approval requests. To succeed in this position, candidates must be self-starters who are highly organized and detail-oriented, with strong customer service and communication skills. This is a hybrid position where the selected candidate will be required to work two days a week in office.

Requirements

Required: 2+ years full-time experience managing projects, program management, or process administration (does not need to be in an official capacity as a project/program manager).
Required: 3+ years full-time experience dealing directly with customers.
Required: 1+ years of experience in vendor management.
Required: Strong leadership and organizational skills.

Responsibilities

Working directly with customers in our agencies to gather and document business requirements needed to comply with established policy and procedures within the organization.
Gathering, preparing, and submitting information and documentation to the various security, legal and administrative approvers required in the process.
Meeting with a diverse group of stakeholders, to include legal, business, and security teams, to help ensure timely processing and approval of business requests.
Reviewing, interpreting, and providing input on contract agreements and other business-related contractual documents.
Collaborating with vendors ensuring clear communication of Commonwealth requirements and cloud use documentation where required.
Researching whether there is already a current solution in use in the Commonwealth that would meet the documented business needs.
Providing general guidance to our customers on the business approval process and its underlying policies and processes.
Overall tracking and managing of the backlog of requests.
Facilitating any requests for additional information that may arise during the approval process.
Serving as an overall point of contact and subject matter expert for both agency and delivery center staff.