Internal Communications Specialist

Southwest Airlines•Dallas, TX

14h•Onsite

About The Position

Love crafting messages that bring people together? As an Internal Communications Specialist, you’ll execute key tactics within strategic communication plans to deliver clear, engaging messaging that aligns with Company objectives. You’ll collaborate with Employees across the business on communication initiatives, serving as a trusted resource and ensuring consistency, clarity, and connection. With a focus on Legendary Customer Service and strong cross‑Team partnerships, you’ll help elevate internal storytelling and keep Employees informed, inspired, and aligned. Additional details: The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

Knowledge of communication and delivery methods including alternative ways to inform and entertain via written, oral, and visual media
Knowledge of communications strategy, programs, message dissemination, and measurement
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and applying relevant information to communication strategy and messaging
Ability to listen, understand, and communicate ideas presented in writing and/or in speaking with others
Ability to handle complex tasks with independent decision making
Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Ability to quickly make sense of, combine, and organize information into meaningful patterns
Ability to support the Team with communication needs during a crisis
Required: High School Diploma or GED
Entry-level experience; developing skills and knowledge in:
Contributing to communications efforts, either from within a business organization or with a strong partnership in the business
Working on cross-functional project teams to provide communications insight and support
Providing communications counsel to clients and creating communication plans and messages
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel periodically as needed
Must be willing to work outside of 8-5 hours as needed depending on the needs of the business
Must meet confidentiality expectations pertaining to confidential, proprietary, and sensitive Company information

Responsibilities

Support the success execution of broad communication strategies – delivering clear and effective messages that align with stated organizational and communication goals
Demonstrate autonomy in the execution of defined message and channel strategy, including gathering inputs, securing approvals, and collaborating with internal teams and external partners to execute communication strategy
Own and deliver on defined elements of communication strategies and projects under the guidance of direct Leader
Act with a broad set of stakeholders and audiences in mind, ensuring communications foster trust and engagement, and drive desired outcomes
Contribute to SWALife and other Companywide, external, and department channels as needed
Ensure consistency across internal, external, and social messaging to maintain brand integrity
Establish strong liaison relationships with Teams and departments to support Company-wide initiatives at the departmental level
Responsible for execution of the communications strategy across multiple topics or work groups, ensuring timely and effective delivery
Work with direct Leader to address emerging issues, framing solutions and delivering communication strategies that achieve optimal results
Develop a broad range of communication tactics independently, incorporating input and guidance from Leadership as needed
Identify opportunities to improvement with the delivery scope and provide feedback to direct Leader
May perform other job duties as directed by Employee’s Leaders

Benefits

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume