Internal Communications Manager

Zocdoc•New York, NY

3d•Hybrid

About The Position

We’re looking for a thoughtful and creative Internal Communications Manager to partner with Zocdoc’s Revenue organization. You’ll be the embedded communications owner helping teams make sense of strategy, priorities, and performance—and understand what it all means for their work. Along the way, you’ll turn complex initiatives into clear stories, run engaging org forums, partner with leaders in change management, and design communications that bring focus, alignment and motivation. You’ll spend ~70–80% of your time embedded with Revenue, with dedicated time to contribute to high-impact companywide initiatives that shape how Zocdoc communicates and connects.

Requirements

Experience operating as an embedded internal communications partner (typically 7–10 years), supporting fast-moving business teams—ideally Revenue or Sales organizations—and owning both communications strategy and hands-on execution.
Strong writing and storytelling skills, with the ability to break down complex, multi-audience problems into clear narratives that help teams understand what matters and take action.
Business and organizational fluency, including comfort with revenue motions, metrics, and operating rhythms—and an understanding of how decisions get made in complex organizations.
Influence and judgment, with a track record of advising leaders, navigating competing priorities, and driving alignment without formal authority—especially during moments of change.
A results-oriented mindset, including setting clear success metrics, managing timelines, learning from feedback or data, and ensuring quality work gets delivered on schedule.
A modern, tech-forward approach, using tools like generative AI to improve quality, speed, and scale of communications.
Bachelor’s degree or equivalent practical experience.

Responsibilities

Set and own the communications strategy and cadence for the Revenue organization, so teams understand priorities, strategy shifts, and what they mean for execution—especially as the business evolves.
Work closely with Revenue leadership to turn business priorities into clear, actionable communications that help teams stay aligned and focused.
Lead change communications for the Revenue organization, partnering closely with HRBPs to plan, sequence, and deliver clear messaging during team structure or operating changes.
Plan and run Revenue-wide meetings (such as Revenue All-Hands), shaping agendas, messages, and leader talking points so meetings clearly communicate priorities, recognize wins, and leave team members feeling motivated.
Shape the content and experience for key Revenue events (for example, President’s Club and in-person team days), ensuring it connects teams to the business; partner with production and logistics teams to execute.
Track whether communications are working by reviewing feedback, survey responses, meeting engagement, and leader input—and adjust approach to improve effectiveness over time.
Spend ~20–30% of your time contributing to companywide communications, taking ownership of shared initiatives that extend beyond the Revenue organization.

Benefits

Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified