Internal Communications Manager

Mars • Berwyn, IL

1d • Onsite

About The Position

Driven by the Mars Food & Nutrition purpose, Better food today. Better world tomorrow, the Corporate Affairs Manager for the North America region positively drives Associate engagement; drives greater efficiencies and effectiveness in bringing consumer insights into the business for more informed decision making, and meaningfully impacts the people, growth and development of the GRB/BFP supply sites & Chicago communities.

Requirements

• Bachelor Degree
• Minimum 5-10 years of experience in internal communications, public affairs, consumer care and social responsibility
• Strong composure, writing and presentation skills and professional polish
• Ability to balance community needs with business prioritization
• Strong relationships, connections and interest in advancing the growth and development of communities In scope.
• Ability to own and drive multiple complex, high-impact projects concurrently
• Ability to handle sensitive, confidential information
• Ability to build collaborative relationships and influence business and community leaders with a high degree of interpersonal and communication skills
• Ability to recommend strategic direction with creative spirit that is grounded in business realities

Responsibilities

• Proactively lead strategy development and execute internal communications to improve Associate engagement and to drive desired behaviors and culture attributes.
• Develop and implement strategic business communications to internal stakeholders.
• Execute communication plans that promote the Food & Nutrition NA highlights to our Associates and leadership, help Food U.S. and Canada Associates understand their role in delivering business objectives, drive Associate engagement and enable Line Manager excellence.
• Plan, write and distribute communications through various channels including newsletters, town hall meetings, etc.
• Work with Sr. Corporate Affairs Manager to enable Associates to act as brand and business Ambassadors and to promote key initiatives externally.
• Lead communications for all change management initiatives for the region in support of its ambition to Build a $1B Business.
• Proactively lead strategy development and execute programs to build a stronger Mars reputation through community engagement and stakeholder management.
• Build Chicago MVP program to connect Mars Food & Nutrition purpose with Associate engagement and external reputation with local stakeholders.
• Develop and execute strategies to ensure successful implementation and impact of Mars interventions to support the improvement of communities.
• In Chicago, develop strategy, embed and manage Mars Volunteering Program to develop philanthropic relationships that promote and connect Mars Food & Nutrition’s purpose with Associates and external stakeholders
• Develop KPIs and drive execution to achieve community engagement strategies.
• Own budget committed to community engagement, including efforts to secure matching funding from other community partners.
• Deploy and promote Mars Signature Programs, including MVP and MAP, Make the Difference, and Road to Net Zero/Sustainability report across the region.
• Develop consumer facing communications that protect and promote the Mars Food & Nutrition’s reputation in response to complaints, praise or general inquiries.
• Manage the external call center team and ensure they are properly equipped with up-to-date product, program and business information, enabling them to appropriately interact with our consumers.
• Provide analysis to the business and quality/safety team to understand trends, flag potential issues and inform future decisions.
• Collaborate with cross-segment Consumer Care managers to coordinate response on corporate related issues.
• Contribute to and execute the global segment Consumer Care transformation agenda to drive better insights into the business while gaining efficiencies by driving more digital-centric consumer interactions

Benefits

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.
• participation in 401k plan, and paid time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level