Internal Communications Content Strategist

Texas Capital Bank • Dallas, TX

9d

About The Position

The Internal Communications Content Strategist is an advisor to internal Departments and Lines of Business who can create and assist with a wide variety of internal communications, including strategic messaging, newsletters and intranet content. This role is responsible for managing the employee intranet and news content calendar. The role requires a strong writer with excellent proofreading skills who can create clear messaging and ensure copy is clean and error-free. The candidate should exhibit strong interpersonal skills, fostering meaningful relationships with stakeholders across the organization. This person must be a highly strategic thinker who takes an analytic approach to communication planning, applying a deep understanding of the business and audiences in a thoughtful, comprehensive approach. Competencies Strategic Thinker – apply a strategic lens to everything we do, seeking to identify, design and execute customized solutions that ensure consistent, highly strategic and engaging internal communications Expert Communicator – embrace the art and science behind internal communications, skillfully distilling complex information in ways that promote employee behaviors and attitudes to help the firm achieve its larger organizational goals Influencer – build relationships and position oneself as the expert in internal communications to influence decision making across the organization Independent – manage individual workload and prioritize tasks based on importance and urgency; develop strategic communications with a high degree of autonomy Business Acumen – display proficiency around both business drivers and the firm's employee populations in order to ask and answer the right questions that secure successful outcomes Creative – apply new, innovative concepts to internal communications, willing to challenge traditional schools of thought and take risks Leadership – in addition to rolling up their sleeves, act as a coach and subject matter expert to business leaders and internal communications team members, increasing their own communication competency

Requirements

• 4-7+ years of experience as a communications professional, public relations professional, journalist or editor
• Bachelor’s degree in communications, public relations, journalism, English or a related field
• Excellent written and verbal communication skills
• Strong attention to detail with an editor’s eye for grammar, structure, flow and style
• Ability to manage multiple tasks
• Ability to work effectively and calmly in a fast-paced, diverse, high-pressure and matrixed environment
• Experience in SharePoint preferred
• Experience working in a complex environment, with corporate experience a plus
• Familiarity with communications platforms (Staffbase in particular) a plus
• Familiarity with AP Style a plus

Responsibilities

• Manage the end-to-end internal communications process, to include information gathering, audience analysis, communication goal identification, message development, execution and gathering feedback to inform future communications. This process can include the creation of emails, calendar invites, newsletters, intranet articles and more.
• Manage all news content on the employee intranet, liaising with departments and lines of business across the firm to curate, distill, write/proofread and organize articles for a firm-wide audience.
• Oversee and assist with all department and line-of-business intranet pages, including maintaining up-to-date content and working with internal partners to ensure maximum effectiveness.
• Curate, create and distribute internal employee newsletter(s).
• Ideate, design and implement compelling communication plans and messages across a variety of mediums that resonate with and engage employees to achieve desired business results.
• Provide strategic counsel to internal stakeholders at various levels of the organization up to senior leadership, building relationships to position oneself as a strategic partner and communication expert to improve the overall communication competency of the firm.
• Drive employee engagement campaigns designed to inspire and motivate employees around the firm’s vision, values and strategy.
• Lead efforts to collect communication metrics and feedback with the intent of measuring the effectiveness of our efforts and informing future strategies.

Benefits

• health insurance coverage
• wellness program
• fertility and family building aids
• life and disability insurance
• retirement savings plans with a generous 401K match
• paid leave programs
• paid holidays
• paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees