Internal Communication and Change Management Manager – Health, Wealth & Career

WTW • New York, NY

7d • $95,000 - $140,000

About The Position

The Role Lead global communication and change management efforts for assigned HWC businesses, focusing on creating a consistent, positive colleague experience across multiple countries, as well as diverse businesses and cultures Develop proficiency with the HWC “voice” and style and help ensure their application in communications across HWC businesses and geographies Infuse the voices of business and geography leaders with the HWC style, enabling leaders to communicate authentically with their colleagues while supporting a consistent communication experience across the segment Contribute ideas on how we can most effectively engage, manage change and communicate with key internal audiences Develop communication deliverables and change interventions targeted at various audiences and manage to successful conclusion, coordinating with fellow ICCM team members and leveraging other internal resources and vendors as appropriate Ensure business communication and change activities support WTW’s purpose and strategy, and align with WTW’s broader global efforts and ICCM’s methods (in regard to brand, messaging, approach and sequencing)

Requirements

• Significant experience in global communication and change management; experience working with HWC businesses is a plus
• Strong writing and editing skills with a proven ability to develop authentic messaging platforms for leaders with varying voices/styles, including writing in a crisp and conversational tone and communicating visually
• Expertise in different media types and communication channels
• Exceptional client relationship skills and proven experience in consulting with senior leaders
• Experience in actively leveraging AI-enabled tools (such as Copilot and Writer) to enhance efficiency, effectiveness and quality across communication and change initiatives
• Adept in using metrics and data to determine insights and trends to continually assess the value of deliverables
• Ability to regularly switch between strategic and tactical responsibilities; diligent listening and succinct verbal communication skills
• Highly detail oriented, organized and adaptable
• Flexible worker with ability to oversee multiple concurrent projects, self-manage and prioritize workload
• Aptitude to synthesize direction, navigate ambiguity and prioritize actions from a variety of stakeholders
• Experience handling sensitive and confidential issues
• Ability to work efficiently and effectively under pressure and in an environment of continuous improvement, and manage stressful situations with calm and confidence

Nice To Haves

• experience working with HWC businesses is a plus

Responsibilities

• Lead global communication and change management efforts for assigned HWC businesses
• Develop proficiency with the HWC “voice” and style
• Infuse the voices of business and geography leaders with the HWC style
• Contribute ideas on how we can most effectively engage, manage change and communicate with key internal audiences
• Develop communication deliverables and change interventions targeted at various audiences
• Ensure business communication and change activities support WTW’s purpose and strategy

Benefits

• Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.
• Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution.
• Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees