Vervent Inc-posted 9 days ago
$17 - $23/Yr
Full-time • Mid Level
Hybrid • Sioux Falls, SD
1,001-5,000 employees

The Internal Audit Specialist is responsible for monitoring and documenting support of the department’s quality goals and initiatives. The Internal Audit Specialist fairly and consistently evaluates written customer contact, Vervent created reports and automated processes for accuracy. Provides documented feedback for success in executing superior service and quality to our customers and clients. As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com.

  • Define and document customer business functions and processes.
  • Build and present trend data of multichannel monitoring formats and quality standards to compile and track performance at team level.
  • Prepares and analyzes weekly and monthly internal and external quality reports to identify customer needs and expectations.
  • Perform ongoing evaluation of reporting effectiveness and develop new reports anticipating the client and internal stakeholder needs and driving to self-service capabilities.
  • Build strong working relationships with stakeholders and team members through effective communication throughout client life-cycle.
  • Maintain departmental standards through exceptional listening and analytical skills.
  • Consult with management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of system access.
  • Develop tools, techniques, and standardization to ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
  • Regulatory knowledge
  • Work experience with auditing
  • Good overall communication skills
  • Bachelor’s in business management, Finance, Computer Science, or related field, 2-5 years of experience in finance or related field, or combination of relevant experience and education.
  • Ability to communicate effectively with various audiences including stakeholders and team members through written and verbal means.
  • Must demonstrate strong analytical skills and ability to translate data into action.
  • Strong working knowledge of computer software including Microsoft Office
  • Medical, FSA & HSA, Dental, Vision + More!
  • 401k - 100% vested once you start contributing. Generous company match!
  • Regular employee health, wellness & engagement activities.
  • Pet Insurance, because fur babies are important to us too!
  • Beautiful local offices with on-site/hybrid options.
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