Internal Account Manager

IDEX•Brenham, TX

16d

About The Position

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. Job Summary: The role of the Internal Account Manager is to process incoming orders while supplying sales & customer base with information including shipping dates, delays, unit price and handling/escalating complaints. The Internal Account Manager is a high energy communicator and problem solver whose goal is to provide best-in-class customer service. They will play a key role in developing and maintaining strong customer relations by managing existing accounts and collaborating on new opportunities to ensure growth within existing accounts.

Requirements

Bachelor’s Degree in Business Administration or related field; associate degree may be acceptable with extensive prior experience in an internal account management role
Minimum of 5 years’ experience in an account management or customer service role, preferably in a manufacturing environment
Prior experience must include working with ERP and CRM systems, must demonstrate knowledge of systems
Exceptional attention to detail
Clear, precise communication and organizational skills
Strong problem-solving skills and analytical abilities
Strong understanding and demonstrated ability to use Microsoft Office Programs
Strong time management skills and the ability to appropriately prioritize

Nice To Haves

Knowledge of semiconductor industry a plus
Previous experience with JDE a plus
Proven ability to work to KPIs/targets and report back on performance

Responsibilities

The Internal Account Manager will develop a good knowledge of the core products of PPE. The Internal Account Manager will also have the ability to manage every day inquiries through to managing longer term projects effectively.
Communicates with internal and external customers by email and phone to resolve customer inquiries and Sales Orders.
Sets clear expectations by providing accurate information and transparent communication.
Owns 80s/20s customer service function from beginning to end, general inquiries, order entry, order acknowledgement, order status, shipment updates/tracking/issues, complaints, RMA processing, and providing an overall pleasant customer experience.
Performs PO review for corrections with price, terms, export compliance, and other details. Informs customer of any changes require and follows-up for resolution. Escalates major challenges to management where required.
Enters orders into ERP system and ensures correctness of price, nomenclature and other information.
Updates customers on shipping dates, anticipated delays, and/or other changes as needed.
Works with internal team members to ensure all pieces of order are present for smooth transition of processing.
Collects appropriate customer data for valid company decisions on order cancellations, returns, changes, and other related matters.
Provides phone support for incoming calls.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Assists with other local Accounts Receivable & Payable Functions AR to assure accounts are in good standing for credit terms, credit limits, and timely payments. AP function by matching POs, packing slips, and product quantities with supplier invoices received.
Collaborates with Outside Sales to provide internal customer account support, as necessary
Requires customer portal management and adjustments in coordination with both the customer and operations, shipping & receiving.