Internal Account Manager

RUSS DARROW GROUP•Greenfield, WI

4d•Hybrid

About The Position

The Russ Darrow Group is actively seeking motivated and customer-focused Internal Account Managers to support our dealership service teams and help deliver an outstanding customer experience. This role serves as a key point of contact between our dealerships and their customers, ensuring communication is professional, timely, and solutions-focused. This is a great opportunity for someone who enjoys working in a fast-paced environment, building relationships, and helping customers solve problems. The ideal candidate brings strong communication skills, a proactive mindset, and the ability to stay organized while managing multiple conversations and priorities. This position is based in Wisconsin with in-person collaboration and the opportunity for hybrid or remote work once established in the role. This role is ideal for someone who enjoys helping people, staying organized in a busy environment, and contributing to a team that values customer satisfaction and strong communication. About Us The Darrow Difference is the foundation of our success – and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees. What We Offer We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over six decades of success, our experienced management teams will provide comprehensive training and support from day one. If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!!

Requirements

Strong work ethic
Strong internet and computer skills
Strong and professional communication skills
Attention to detail
Enthusiastic to learn and desire for ongoing training
Maintain a clean and professional appearance
Self-motivated and goal oriented
Desire for a long-term position
Must be able to work flexible hours, including some evenings and Saturdays
Prior customer service, call center or telecommunications experience is required
Ability to pass a background check and drug screening

Nice To Haves

Prior automotive experience is preferred, but not required

Responsibilities

Manage inbound and outbound customer communication via phone, text, email, and CRM platforms
Schedule and coordinate service appointments for multiple dealership locations
Follow up with customers regarding service needs, reminders, and completed visits
Act as a liaison between customers and service departments to ensure smooth communication
Maintain accurate records of customer interactions within dealership systems
Provide professional, solutions-focused support to enhance the customer experience
Identify opportunities to increase service traffic and strengthen customer relationships
Collaborate with service managers and dealership teams to ensure successful customer handoffs
Contribute to a positive, team-oriented environment while meeting individual performance metrics