Intern

City of Gainesville • Gainesville, FL

8d • $15 - $26

About The Position

If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account. Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life. Department: 9420 GRU - Customer Operations Salary Range Minimum: $15.00 Salary Range Maximum: $25.75 Closing Date: 02/16/2026 Job Details: Gainesville Regional Utilities (GRU) is seeking a paid Customer Service Intern to support the Customer Service Department. GRU’s Chief Customer Officer is looking for a motivated, adaptable student with an interest in Business, Finance, Analytics, and Customer Operations who is eager to learn, contribute, and take on meaningful assignments that improve how we serve our customers. In this role, the intern will perform three primary functions that directly support day-to-day customer operations and service outcomes such as completing daily BPEM tasks, monitoring and updating the Payment Arrangement Log, and completing RFIs (Requests for Information) for various internal workgroups. The intern will also assist with research, reporting, and process improvements by gathering information, analyzing trends, and helping teams make data-informed decisions. A successful intern will demonstrate strong Excel competency, the ability to manage time and work independently after training, and the capacity to learn new computer systems quickly. This position is well-suited for students with coursework or experience in analytics, reporting, queries, and data extracts, including monitoring the accuracy and integrity of automated data and distributing reports used to track performance indicators. Prior customer service experience is also a plus, along with strong research, problem-solving, and decision-making skills. This is a temporary position under general supervision and requires consistent, reliable attendance. Students must be able to work a minimum of 10 hours per week (preferably 12–20 hours/week in 3–8 hour blocks) and be available for at least two consecutive semesters (one year preferred). Job Description: SUMMARY Incumbents will undertake a variety of entry-level assignments and projects in support of the assigned department. This temporary position provides developmental opportunities for students in business and technical work settings and assists in preparing them for possible future employment in these areas. Positions allocated to this class report to direct supervisor and works under general supervision. EXAMPLES OF WORK This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not prevent an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower-level duties may be required.

Requirements

• Graduation from high school or possession of an acceptable equivalency diploma; and must be enrolled in an institution of higher learning as a student working toward the completion of an associate, or bachelor degree in a related field.
• Relevant work or classroom experience in area related to Department.
• Basic knowledge of organizational policies, procedures, and practices.
• Strong knowledge of Microsoft Office.
• Analytical abilities and aptitude in problem solving.
• Innovative and forward thinking.
• Strong research and writing skills preferred.
• Ability to understand and follow moderately-complex oral and written instructions.
• Excellent written and oral communication skills as demonstrated by the ability to articulate complex information and issues clearly and concisely.
• Strong interpersonal skills as demonstrated by the ability to interact collaboratively and productively and to establish and maintain effective working relationships with individuals of diverse backgrounds including elected and appointed government officials, Charter Officers, City employees, representatives of other agencies, and the general public.
• To be considered for this position you must take and pass the GRU/ City of Gainesville: Typing (Passing score is 35WPM; Average Standard Net WPM is the score we go off of) Word Excel

Nice To Haves

• Prior customer service experience is also a plus, along with strong research, problem-solving, and decision-making skills.

Responsibilities

• Shadow and train with experienced and accomplished professionals in assigned area.
• Learn and master internal operations, which could include accounting, event planning, finance, human resources, payroll, marketing, customer service, and other daily operations.
• Assist department and staff with day-to-day operations and tasks.
• Assist in preparing information and research materials; create and maintain PowerPoint presentations and Excel spreadsheets.
• Assist with assignments and special projects specific to department.
• Assist in writing reports, conducting research, analyzing data, and making recommendations to improve effectiveness and efficiency.
• Communicate effectively with a variety of audiences, including the Mayor, City Commissioners, and members of the public.
• May attend business meetings and networking events.
• Attends work on a continuous and regular basis.
• Balance multiple projects at once, while working both independently and as part of a larger team.
• Manage multiple projects through to completion, including goal setting, target monitoring, and budget or fiscal requirements or preparation.
• Write reports, conduct research, analyze data, and make recommendations to improve effectiveness and efficiency.
• May attend business meetings and networking events.
• Attends work on a continuous and regular basis.
• Assist with normal office duties such answering phone inquiries, directing calls, and providing basic company information; oversee mail deliveries, packages, and couriers.
• Provide clerical support by taking memos, maintaining files, and organizing documents; photocopy, fax, scan as needed.
• Performs other related duties as assigned.

Benefits

• The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.
• All ‘regular’ employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also o ff er great things like on-site fi tness centers, tuition reimbursement, on-site medical sta ff and a wellness program to keep you healthy and happy.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree