Intern

Trillium Health • Rochester, NY

261d • $16 - $16

About The Position

Trillium Health is seeking motivated and detail-oriented Information Technology Interns to join our team. The interns will assist with various IT assignments related to Network Management, IT Project Assistance, Help Desk Support and Inventory Management and IT Team Site Design and Development of Technical Training Videos & Resources. All internship opportunities will also have an emphasis on Cyber Security best practices. The internships are designed to provide hands-on experience in a dynamic and fast-paced environment, offering valuable insights into the field of Information Technology. Interns will be paired with an Information Technology expert who will serve as the interns' mentor. The mentor will teach, guide, and collaborate with you on your projects or assignments.

Requirements

• Currently enrolled in a degree program related to Information Technology, Computer Science, Cyber Security, Web Development, Digital Production, or a related field.
• Basic understanding of IT security principles and networking concepts.
• Familiarity with Network troubleshooting, help desk support, Microsoft Teams/Point and video editing software is a plus.
• Strong organizational skills and attention to detail desired.
• Effective communication skills and ability to work collaboratively in a team environment.
• Eagerness to learn and adapt to new technologies and processes.
• Must be able to perform job functions with moderate supervision.

Responsibilities

• Support network configuration, troubleshooting, and maintenance tasks.
• Develop a network port inventory process to better track, assign and record all switch and network ports.
• Help with tracing network ports and labeling them accurately for better organization and management.
• Verify and update network diagrams as needed.
• Assist in tracking, organizing, and managing IT network inventory.
• Assist with end user tickets related to networking, wireless or telephone.
• Enhance the internal IT Point and Teams site for better end user resource center.
• Contribute to the creation and editing of IT training videos.
• Create how-to resource guides for collaboration and communication platforms.
• Review Help Desk Tickets and create resources to minimize calls to the help desk.
• Provide support to the help desk team by addressing and resolving IT-related issues.
• Assist with developing an inventory management system for help desk equipment.
• Assist with tracking project related activity and participate in project related meetings.
• Conduct preliminary research for new IT projects.
• Assist in monitoring and maintaining IT security protocols.
• Assist in maintaining IT metrics and dashboards.
• Promote effective communication and develop collaborative working relationships.
• Participate in new hire IT orientation.
• Maintain accurate records of support requests and resolutions.
• Collaborate with other IT team members on various projects.
• Address and resolve technical issues related to computer systems, software, hardware, and network connectivity.
• Respect and support inclusiveness and diversity.
• Demonstrate commitment to the iCare values and Trillium behaviors.
• Maintain the confidentiality of all patients, clients, employees, protected and proprietary information.
• Meet the performance standards of their departments.

Benefits

• Hourly wage of $16.00
• Hands-on experience in a dynamic and fast-paced environment
• Mentorship from an Information Technology expert

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree