VyStar Intern – Technical Support

VyStar Credit Union•Jacksonville, FL

10d•Onsite

About The Position

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. VyStar Intern – Technical Support At VyStar Credit Union we are passionate about our members and our employees. For more than 70 years, VyStar has adapted to changes in the banking industry. Today, we have grown to be one of the largest credit unions in the United States serving more than 1 million members. Our mission - ‘Do Good Bank Better’ - drives our employees every day to raise the bar on how we serve our members, our community, and each other. VyStar is proudly seeking talented interns to be involved in a broad range of projects, while gaining a strong foundation of the credit union business. This is an exciting time to join VyStar! We believe you should enjoy and grow during your internship experience. This position is located in Jacksonville. The intern must have capability to travel minimally to VyStar’s branch locations. (9-week internship program begins the first week of June and ends the last week of July.) What you’ll do: VyStar’s paid internship experience will work with the End User Compute & Engineering team providing technical support to employees within the Information Technology department. The following are expectations of the role: Acquire knowledge on hardware asset and inventory management. Learn how to receive assets, asset tag, properly stock and update systems. Shadow other End User Compute Specialists to learn how they troubleshoot and provide technical support to employees. Learn and perform cycle counting. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions. As an intern, you will: Get hands-on experience solving business needs Expand your team player capabilities Develop your leadership and business acumen Interact with senior executives Get paired with a mentor Expand your business network Join in community events And more…

Requirements

Pursuing a Bachelor’s degree at an accredited college/university
Rising college juniors, seniors, graduate students, or Thrive scholars
Strong written and communication skills
Flexibility to work with multi-disciplined teams
Strong use of Microsoft Office Tools
GPA of 3.0 or above
Participation in college organizations and the community

Responsibilities

Acquire knowledge on hardware asset and inventory management.
Learn how to receive assets, asset tag, properly stock and update systems.
Shadow other End User Compute Specialists to learn how they troubleshoot and provide technical support to employees.
Learn and perform cycle counting.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work.
To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.