Intern/Summer Help -Customer Service

Superior Transport • Green Bay, WI

67d

About The Position

The Intern / Summer Helper is responsible for the data entry and support of the day-to-day operations and execution of customer's transportation programs within Superior Transport & Logistics. The Intern / Summer Helper will provide data entry support to the Customer Service Specialists, load tendering, trace shipments, audit and process carrier invoices. Duties also include (but are not limited to) daily performance reporting, process mapping and improvement, revenue and cost management and specific customer metrics reporting and management.

Requirements

• Currently enrolled in school and able to provide necessary work permits as needed
• Proficiency with Microsoft Office Suite including Word and Excel
• Ability to type minimum of 40 wpm
• Organize and maintain desktop and paperwork accurately and efficiently
• Must be able to address customer concerns verbally and in writing with poise, professionalism and to the point

Responsibilities

• Provide extraordinary customer service and accurate and detailed information to the customers who contact Superior Transport & Logistics
• Process customer shipments, changes, and invoices according to established department policies and procedures
• Work closely with the accounting department to resolve invoice items
• Provide timely feedback to the company regarding service failures or customer concerns
• Partner with teammates to support all customer service expectations
• Perform other duties as requested

What This Job Offers

• Career Level: Intern
• Industry: Support Activities for Transportation
• Education Level: No Education Listed
• Number of Employees: 11-50 employees