Intern, Stewardship

USA for UNHCR•Washington, DC

7h•Hybrid

About The Position

At USA for UNHCR, our people are the driving force behind our mission of delivering hope and opportunity to refugees worldwide. We're not just a workplace - we're a vibrant community of passionate, forward-thinking professionals committed to making a real difference. If you thrive in a dynamic, transparent, and data-driven environment, and want your career to directly impact lives across the globe, we invite you to join us! SUMMARY USA for UNHCR, a certified Great Place to Work non-profit organization, headquartered in Washington, DC, will host their Early Talent Program Summer 2026. USA for UNHCR’s vision is “a world where every person forced to flee can build a better future” and its mission is to protect and support refugees by mobilizing resources, elevating awareness, and driving action through a network of engaged supporters. The Stewardship team seeks a highly motivated individual to serve as an intern. This internship is a 10-week assignment that will provide excellent opportunities for contributing to USA for UNHCR’s mission and vision. The internship is open to undergraduate students who are in the process of completing any Bachelor’s degree or equivalent coursework and wish to gain exposure to the administration and operations of humanitarian fundraising. The intern will be expected to work with the Stewardship team and participate in various programmatic team activities. The intern must embody USA for UNHCR values: Passionate, Data Driven, Transparent, Forward Thinking, Cutting Edge, and Dynamic. This paid internship runs from June 1, 2026, to August 7, 2026. The position is hybrid, requiring in-office work on Tuesday, Wednesday, and Thursday, and remote work on Monday and Friday. The intern must be available for the entire 10-week duration. The internship is based at our office in Washington DC. Room and board are not included. DIVERSITY STATEMENT USA for UNHCR takes pride in cultivating a diverse and inclusive workplace, producing diversity and difference of our staff at all levels. The more diversity we have in our team, the more unique perspectives, and bright ideas we share. At USA for UNHCR, we are driven by the value of excellence, while also acknowledging the multi-dimensional ways in which excellence can be achieved. In our work, excellence means that every employee, stakeholder and partner deserve the best care, regardless of their race, color, gender identity, religion, national origin, ancestry, citizenship, physical ability, sex, sexual orientation, and veteran status. We embrace employees and candidates from these underrepresented groups to help make our vision a reality. ESSENTIAL DUTIES AND RESPONSIBILITIES The candidate will receive guidance and training from the Stewardship team, and assist with tasks, such as: Donor Communications and Stewardship (70% - 3 days) Answer inbound donor and supporter phone calls, taking prompt and appropriate action to address concerns and alleviate anxieties. Assist callers with donations, gift or payment updates, and general inquiries, delivering highly personalized, empathetic, and solutions-oriented support. Prioritize donor retention by offering appropriate alternatives in response to cancellation or dissatisfaction. Exercise sound judgment and follow established protocols to escalate calls when necessary. Accurately document all interactions by providing clear, concise call notes summarizing donor status, purpose of the call, and resolution. Identify and maximize opportunities to deepen donor engagement by asking thoughtful follow-up questions and building understanding of donors’ motivations, frustrations, and inspirations. Follow up with donors within 24–48 hours when an immediate resolution is not possible. Maintain strict confidentiality and compliance when handling sensitive donor data. Develop and apply working knowledge of the Salesforce Service Console by monitoring and managing the case queue, reviewing incoming cases, and categorizing them by type and priority. Apply interaction sentiment tags, case flags, and communication preferences accurately and consistently, noting that cases may require multiple flags based on content, source, and subject matter. Process supporter communication preferences, including adding and removing supporters from contact lists. Gift and Data Entry (30% - 2 days) Perform general updates to constituent and gift records in the database. Support other administrative tasks and development operations projects as assigned. QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE 0-2 years of relevant experience

Requirements

Ability to be a quick and eager learner
Strong attention to detail
Proficiency in Microsoft Office, particularly Excel and Word
Ability to quickly learn new software and database programs
Demonstrates passion; the willingness to go the extra mile and stellar customer service
Well organized, and proven ability to multi-task and manage their time
Strong communication skills, both written and verbal
Demonstrates passion for USA for UNHCR’s mission
Be able to identify and resolve problems in a timely manner and gathers and analyzes information skillfully
Have high energy, clear goal orientation, and strong work ethic.
Be an effective team player, be collaborative.
Have strong organizational skills.
Be open to others’ ideas and demonstrates a neutral position when dealing with combative issues.
Be able to adapt to changes in the work environment, manage competing demands

Responsibilities

Answer inbound donor and supporter phone calls, taking prompt and appropriate action to address concerns and alleviate anxieties.
Assist callers with donations, gift or payment updates, and general inquiries, delivering highly personalized, empathetic, and solutions-oriented support.
Prioritize donor retention by offering appropriate alternatives in response to cancellation or dissatisfaction.
Exercise sound judgment and follow established protocols to escalate calls when necessary.
Accurately document all interactions by providing clear, concise call notes summarizing donor status, purpose of the call, and resolution.
Identify and maximize opportunities to deepen donor engagement by asking thoughtful follow-up questions and building understanding of donors’ motivations, frustrations, and inspirations.
Follow up with donors within 24–48 hours when an immediate resolution is not possible.
Maintain strict confidentiality and compliance when handling sensitive donor data.
Develop and apply working knowledge of the Salesforce Service Console by monitoring and managing the case queue, reviewing incoming cases, and categorizing them by type and priority.
Apply interaction sentiment tags, case flags, and communication preferences accurately and consistently, noting that cases may require multiple flags based on content, source, and subject matter.
Process supporter communication preferences, including adding and removing supporters from contact lists.
Perform general updates to constituent and gift records in the database.
Support other administrative tasks and development operations projects as assigned.