Dominion Energy-posted 3 months ago
Intern
Richmond, VA
Utilities

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. We are seeking a motivated and dependable Summer Intern to join our IT Infrastructure Operations team, which manages ongoing support and new development for the ServiceNow platform. This application is a critical tool used by the IT Helpline and all company employees to request IT services or report issues with systems, applications, and devices. As an intern, you will gain hands-on experience in enterprise IT operations, contribute to real-world projects, and collaborate with stakeholders across the organization. You'll be encouraged to bring a fresh perspective to existing workflows and help identify opportunities to automate manual processes.

  • Assist with day-to-day support and maintenance of the ServiceNow platform.
  • Participate in the development and testing of new ServiceNow features and enhancements.
  • Collaborate with IT Helpline and internal users to understand service request and incident trends.
  • Analyze current manual processes and propose automation solutions.
  • Document findings, workflows, and recommendations clearly and concisely.
  • Quick learner with strong analytical and problem-solving skills.
  • Dependable and detail-oriented with a proactive attitude.
  • Comfortable working independently and in a team environment.
  • Passionate about technology and process improvement.
  • Familiarity with ServiceNow or other ITSM platforms is a plus, but not required.
  • Must be currently pursuing a 2-year Associates degree or a 4-year Bachelor's degree in Information Systems, Computer Science, Computer Engineering, or Information Technology.
  • Students must have a minimum GPA of 3.0.
  • Students should have an anticipated graduation date 2027 or later.
  • Health benefits with coverage for families and domestic partners.
  • Vacation.
  • Retirement plans.
  • Paid holidays.
  • Tuition reimbursement.
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