Intern - Sales Administrator

Eastern Metal Supply

32d

About The Position

The Sales Administrator Intern is the liaison between the sales dept, IT, operations, credit, procurement, and accounting. This individual will work closely with sales to help streamline the clerical sales functions between sales and other departments. The sales admin intern will report to the inside sales manager and will work closely with sales, customers and our other departments to help the region provide superior customer experiences internally and externally. Essential Duties/Responsibilities The following duties are typically performed by those with this job title; however, they may perform other related duties, and not all duties listed are necessarily performed by each person with this job title:

Requirements

Must be willing to sign our standard non-compete agreement.
Ability to organize, plan and prioritize duties: Detail oriented
Action Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Customer Experience: Can effectively communicate with sales and customers to provide a great customer experience internally and externally
Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peer

Responsibilities

Customer credits and RMA follow up
CIMS follow up to ensure timely release of materials (agreed upon release schedule)
Works closely with the quote desk to ensure quick turnaround time on quotes for the sales reps
Monitors churn accounts and works closely with the FP&A team and sales reps to follow up accordingly
Monitors and updates customer delivery windows and priorities to ensure Optimiroute compliance
Embodies “service excellence” mindset and monitors compliance with established service standards, reports any identified gaps to ISM
Follows up on new customer orders to ensure new orders go as planned and follows up with existing customers to ensure any errors have been resolved to their satisfaction
Following up on existing IT requests for the Sales dept. (Web helm, Accuterm)
Tracking RMA’s and “N” status orders
Notification to customers of RMA pickup same day
Sales-Related Issues W/ Orders populating in nightly order file that shouldn’t be
Tracking deliveries of Export orders, linked orders
Following up on Orders that are in M3 status due to order not ready
Tracking of Reships and Back-orders, identifies trends to improve performance and customer experience
Point person for customer to email or call when changes are needed to Delivery
Collaborates with all departments as needed to ensure customer concerns from surveys and other inputs are addressed and customers are provided with responses as quickly as possible.