Intern, Quality

amika • New York, NY

7h • Onsite

About The Position

the Quality Intern will support the quality team by driving improvements in data visibility, traceability, and process efficiency across key quality systems. over the course of the internship, this role will own high-impact projects focused on enhancing change control tracking and optimizing the customer complaint process.

this internship offers hands-on experience within quality operations in the beauty industry, providing exposure to core systems such as CAPA, change control, and complaint management. the intern will develop analytical, technical, and problem-solving skills while collaborating cross-functionally with teams including supply chain, product development, and customer experience.

Requirements

• strong organizational skills and attention to detail
• analytical mindset with an interest in data, systems, and process improvement
• ability to manage multiple tasks and timelines simultaneously
• clear written and verbal communication skills
• proactive mindset with a willingness to take ownership of projects
• comfort working in a fast-paced, team-oriented environment
• proficiency in Microsoft Excel or Google Sheets (data organization required; formulas and analysis a plus)
• comfort using PowerPoint or Google Slides for presentations
• ability to quickly learn new tools and systems

Responsibilities

• develop and implement a centralized change control log to improve traceability of CAPAs, product and component changes, and investigation outcomes across SKUs
• consolidate and structure data from multiple sources into a clear, excel-based tracking tool
• improve visibility into historical product changes to support root cause analysis and decision-making
• enhance customer complaint tracking and closure processes to improve visibility, consistency, and efficiency
• identify gaps in current workflows and recommend scalable process improvements
• support the standardization of complaint tracking tools and reporting methods
• analyze quality data to identify trends, inefficiencies, and opportunities for improvement
• collaborate cross-functionally with supply chain, product development, customer experience, and external partners

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed