Intern - Property Operations

UDR Careers•New York, NY

17h

About The Position

GENERAL SUMMARY OF DUTIES: Assists with and learns about the efficient operation of the assigned community or communities under the direction of their Community Director(s). On a daily basis, the Intern is flexible and may perform the tasks associated with the operation of the community including leasing, resident services, maintenance and actions to ensure compliance with all applicable laws and company policies. The program is designed to provide the college student a positive learning and/or practical work experience providing them the opportunity to grow and sharpen their practical work skills, and contribute toward the successful achievement of the Company. This is an hourly position based in numerous locations located throughout the United States. SUPERVISION RECEIVED: Reports directly to one or more Community Directors, Senior Community Directors, or General Manager SUPERVISION EXERCISED: N/A TIME COMMITMENT: Part-time or Full-time (approximately 29 hours per week minimum not to exceed 40 hours in a given work week) for three months, typically starting in June. The start and end dates and hourly commitment of the internship are flexible and can be adjusted based on managements needs. ESSENTIAL FUNCTIONS: Renew and lease apartments using effective selling techniques to close each sale and obtain the required deposit(s). Meet with and show the prospects the community and all of the amenities. Complete administrative tasks associated with community operations, including accounting and financial reporting, processing invoices, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned. Responsible to complete customer applications, to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy to guarantee a timely move-in. Notify the new resident upon approval of the application, prepare resident move-in or renewal paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.), and pays applicable deposits. Prepare new residents file according to company requirements for the Community Director’s approval. Enter data into the community database. Explain the “Move-In Inventory” form to new residents and ensure that the form is returned. Answer prospect, resident, and customer inquiries which may include questions about the community, the company, lease details, and amenities and takes prompt action to solve/address issues and/or enter resident service requests into the system if needed. Assist in gathering and compiling current market and economic information, and prepare competitive market analyses and trends if requested. Answer the telephone and receive and greet visitors to the community in the absence of a Concierge. Provide superior customer service to internal and external customers. Enter, update, and maintain the guest card data base. Produce timely and accurate administrative, accounting, and other reports. Conduct routine site inspections to ensure that the physical aspects of the community meet established standards regarding the grounds, market tour trail, curb appeal, risk management/safety requirements, cleanliness, and general appearance and implements corrective measures as necessary. Assist residents who call or come to the office to make a service request by entering that service request into the system for them. Assist in sponsoring functions and programs that promote resident satisfaction. Perform other duties as assigned or as necessary.

Requirements

Become familiar with organizational policies and procedures.
Appreciation of business concepts and requirements.
TAbility to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply concepts of basic algebra, geometry, and statistics.
Ability to exercise initiative, problem solving and decision making skills.
The individual must be energetic, enthusiastic, detail-oriented, and have the ability to multi-task.
Ability to learn the principles and methods for showing, and promoting property and knowledge of demographics surrounding assigned community.
Ability to effectively present information to prospective or current residents.
Ability to respond to common inquiries or complaints.
Ability to quickly develop strong internal working relationships.
Ability to travel, when applicable.
Must be a self-starter and have strong organizational and analytical skills, effective oral and written communication skills.
Ability to professionally work well with others and to maintain positive relationships with co-workers, Company managers, clients, and customers both internal and external.
Proficiency with Microsoft Office, Word, Excel, and Power Point and an ability to learn and utilize other software products needed.
Ability to perform numerous administrative duties and to create, compose, and edit written materials.
Knowledge of basic office practices and procedures.
In order to apply, applicants must be: Currently enrolled college students with an interest in Real Estate and/or general business.
U.S. citizens or legal permanent resident.
Able to demonstrate leadership abilities and excellent oral and written communication skills.
Be in good academic standing and have a minimum grade point average of 3.0 on a 4.0 scale.

Responsibilities

Renew and lease apartments using effective selling techniques to close each sale and obtain the required deposit(s).
Meet with and show the prospects the community and all of the amenities.
Complete administrative tasks associated with community operations, including accounting and financial reporting, processing invoices, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned.
Responsible to complete customer applications, to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy to guarantee a timely move-in.
Notify the new resident upon approval of the application, prepare resident move-in or renewal paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.), and pays applicable deposits.
Prepare new residents file according to company requirements for the Community Director’s approval.
Enter data into the community database.
Explain the “Move-In Inventory” form to new residents and ensure that the form is returned.
Answer prospect, resident, and customer inquiries which may include questions about the community, the company, lease details, and amenities and takes prompt action to solve/address issues and/or enter resident service requests into the system if needed.
Assist in gathering and compiling current market and economic information, and prepare competitive market analyses and trends if requested.
Answer the telephone and receive and greet visitors to the community in the absence of a Concierge.
Provide superior customer service to internal and external customers.
Enter, update, and maintain the guest card data base.
Produce timely and accurate administrative, accounting, and other reports.
Conduct routine site inspections to ensure that the physical aspects of the community meet established standards regarding the grounds, market tour trail, curb appeal, risk management/safety requirements, cleanliness, and general appearance and implements corrective measures as necessary.
Assist residents who call or come to the office to make a service request by entering that service request into the system for them.
Assist in sponsoring functions and programs that promote resident satisfaction.
Perform other duties as assigned or as necessary.